Brown and Caldwell

Senior Director, Client Services – Conveyance Area Practice Leader

Brown and Caldwell

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $175,000 - $225,000 per year

Job Level

Senior

About the role

  • Develop and expand relationships with clients
  • Collect and synthesize market and stakeholder intelligence to build stronger relationships at all levels within the client organization
  • Lead, manage, and facilitate the Client Service Team (CST)
  • Develop, maintain, and communicate the client’s strategic vision and business case to the CST and BC business leaders
  • Communicate and demonstrate the value of BC services to our client's business through tangible results they recognize
  • Exhibit professional acumen while providing direct project oversight and engagement
  • Fully understand the client's business and desired outcomes
  • Regularly engage clients to comprehend their business interests
  • Responsible for developing and driving sales and business goals for the Texas Water and Wastewater market
  • Engage and cultivate client service teams to support the understanding and delivery of client needs and expectations
  • Create client engagement strategies and pursuit plans, actively leading in key opportunity proposals, positioning, teaming, messaging, and interviews
  • Understand and apply knowledge of market trends and drivers
  • Serve as project manager or senior technical resource for key clients
  • Ensure high-quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints
  • Utilize internal systems for communication, tracking, and collaboration on projects and opportunities
  • Support the development of staff members, particularly concerning exceptional client service delivery, strategic planning, and effective communication
  • Meet identified performance metrics, including annual sales goals, project budgets, and schedules
  • Leverage resources, experience, and skills of the firm to support client goals
  • Participate in professional societies, fostering connections for BC and technical professionals in support of client goals
  • Serve as a mentor to mid-level and rising professional staff

Requirements

  • B.S. degree in related engineering field (Civil, Environmental etc.)
  • Professional Engineer registration in the State of Texas
  • A minimum of 15 years’ experience in consulting and engineering services in the water/wastewater sector with progressive responsibilities including business development and project delivery for wastewater treatment, collections, water treatment, and/or water distribution
  • Demonstrated ability to communicate effectively with clients, lead project teams to meet project requirements, and provide strong business growth results in management roles
  • Proven track record of successfully managing projects, delivering on time and on budget while meeting or exceeding client expectations
  • Proven understanding of environmental and regulatory drivers for clients and projects
  • Knowledge of business and management principles involved in sales portfolio management, strategic planning, resources allocation, leadership
  • Proven technical skills with the ability to articulate ideas and concepts both visually and contextually
  • Ability to motivate others and lead teams to implement plans for projects and client pursuits
  • Proficiency with Microsoft Suite including Word, Outlook, Project, Excel, and PowerPoint.
Benefits
  • medical
  • dental
  • vision
  • short and long-term disability
  • life insurance
  • employee assistance program
  • paid time off and parental leave
  • paid holidays
  • 401(k) retirement savings plan with employer match
  • performance-based bonus eligibility
  • employee referral bonuses
  • tuition reimbursement
  • pet insurance
  • long-term care insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementbusiness developmentstrategic planningsales portfolio managementwater treatmentwastewater treatmentwater distributioncollectionsenvironmental regulationstechnical communication
Soft skills
client relationship managementleadershipeffective communicationteam motivationmentoringstrategic visionclient engagementproblem-solvingcollaborationperformance metrics
Certifications
B.S. degree in engineeringProfessional Engineer registration in Texas