Client Services Representative

• Lead and create sustainable business development and delivery capabilities for the sector
• Establish industry leadership for Brown and Caldwell services among the food & beverage sector
• Develop personal relationships with target client’s key personnel, and in areas of sector growth
• Maintain exceptional client relationships while navigating and aligning the client’s organization with BC’s team of experts and resources
• Serve as a key leader in client organization associations, and professional engineering circles
• Lead and contribute to the firm’s marketing, sales and overall business success
• Establish personal relationships with competitors, particularly in those areas of sector growth
• Ensure successful and profitable delivery of projects partnering with internal project, design, and risk management teams, along with other enterprise groups
• Participate in base business, growth, sales and planning processes
• Build and sustain a collaborative culture and environment that truly demonstrates client service, technology, innovation, professionalism, and teamwork
• Assist in recruiting staff to maintain growth – this includes identification of key performers who will help increase capabilities to correlate with the market
• Advise on career development of staff - identify high potential performers/leaders
• Provide technical oversight and support on environmental projects
• Assist with contract negotiations
• Participate in key conferences and/or trade shows
• Lead commitment to non-financial goals, such as: Leverage across company for marketing, project delivery, and support systems (staffing, quality assurance)
• Ensure quality, client service, clarity of work product and projects
• Focus on investment decisions (use capital and resources to highest competitive advantage)
• Promote and support technical systems improvements driven by company initiatives

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