Brown and Caldwell

Client Service Manager – Food & Beverage

Brown and Caldwell

full-time

Posted on:

Location Type: Hybrid

Location: 🇺🇸 United States

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Salary

💰 $160,000 - $250,000 per year

Job Level

SeniorLead

About the role

  • Lead and create sustainable business development and delivery capabilities for the sector
  • Establish industry leadership for Brown and Caldwell services among the food & beverage sector
  • Develop personal relationships with target client’s key personnel, and in areas of sector growth
  • Maintain exceptional client relationships while navigating and aligning the client’s organization with BC’s team of experts and resources
  • Serve as a key leader in client organization associations, and professional engineering circles
  • Lead and contribute to the firm’s marketing, sales and overall business success
  • Establish personal relationships with competitors, particularly in those areas of sector growth
  • Ensure successful and profitable delivery of projects partnering with internal project, design, and risk management teams, along with other enterprise groups
  • Participate in base business, growth, sales and planning processes
  • Build and sustain a collaborative culture and environment that truly demonstrates client service, technology, innovation, professionalism, and teamwork
  • Assist in recruiting staff to maintain growth – this includes identification of key performers who will help increase capabilities to correlate with the market
  • Advise on career development of staff - identify high potential performers/leaders
  • Provide technical oversight and support on environmental projects
  • Assist with contract negotiations
  • Participate in key conferences and/or trade shows
  • Lead commitment to non-financial goals, such as: Leverage across company for marketing, project delivery, and support systems (staffing, quality assurance)
  • Ensure quality, client service, clarity of work product and projects
  • Focus on investment decisions (use capital and resources to highest competitive advantage)
  • Promote and support technical systems improvements driven by company initiatives

Requirements

  • Minimum of 10 years’ experience in environmental consulting or consulting engineering and technical sales with progressive responsibilities in the food & beverage sector
  • Minimum BS in science or engineering
  • Preferred MS in engineering and/or MBA
  • Preferred PE license or related professional registration
  • Track record of success bringing in and executing profitable assignments for clients and building key target client accounts
  • Market perspective – Nation-wide experience and network and willing to travel throughout North America
  • Strong client contacts in the food & beverage sector – Client-friendly manner, respected by clients, adept at discerning and managing client expectations
  • Strategic, open-minded thinker – Ability to think beyond standard Brown and Caldwell boundaries and assumptions, tireless in getting additional information to develop possible strategies
  • Strong competitor knowledge and focus – Develops competitor evaluations and strategies
  • Can-do approach – Pragmatic and enthusiastic
  • Demonstrated team player and builder
  • Ability to properly scope out new business opportunities: Identifying opportunities, Making critical decisions on whether to pursue opportunities, Developing strategic plans to win pursuits, Identifying the best teaming partners
  • Ability to discern new markets and help develop plans for getting work in these areas: Understanding skills needed, Comparing skills needed with current BC capabilities, Identifying personnel to recruit to help capture these markets
  • Ability to motivate others and lead teams to implement business plans for project and client pursuits
  • Ability to oversee preparation of key proposals.
Benefits
  • medical
  • dental
  • vision
  • short and long-term disability
  • life insurance
  • an employee assistance program
  • paid time off
  • parental leave
  • paid holidays
  • 401(k) retirement savings plan with employer match
  • performance-based bonus eligibility
  • employee referral bonuses
  • tuition reimbursement
  • pet insurance
  • long-term care insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
environmental consultingconsulting engineeringtechnical salesproject deliverycontract negotiationsbusiness developmentstrategic planningproposal preparationrisk managementquality assurance
Soft skills
client relationship managementstrategic thinkingteam buildingleadershipcommunicationcollaborationproblem-solvingclient-friendly mannermotivational skillsopen-mindedness
Certifications
BS in scienceBS in engineeringMS in engineeringMBAPE licenseprofessional registration