Senior Wholesale Specialist

Brooks Running

Senior REx Specialist providing top-notch customer service for Brooks' national accounts in a remote setting. Manage operational issues and ensure customer satisfaction throughout the order management process.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $20 - $33 per hourWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Communicate with internal and external customers via email, phone, and other communication channels, providing timely, accurate responses to inquiries and building relationships
Oversee the unique needs and requirements of specialized accounts and queues requiring strong business knowledge and technical skills
Seek positive, timely solutions to all customer questions and concerns, using a variety of system resources
Process data entry and order management tasks for orders and returns that require exception handling
Work with cross-functional teams (Marketing, eCommerce, Supply Chain, Distribution, Credit, etc.) to support business interactions for your focused channel of business
Gather data from patterns, issues, or factors you identify in the course of your work and share with the Leadership team to inform decisions on improving customer experience
Support Systems Team with data entry and other administrative tasks needed for system development, implementation, upgrades, and testing
Participate in the creation and optimization of customer-facing content for our Help Center for your channel of business
Participate in creating and modifying content for our Specialist-facing Helpdesk, Procedure Flow
Partner with our training team to help new team members onboard by offering expertise in practice sessions
Handle escalated customer situations as needed
Other duties as assigned
Manage orderbook responsibilities for the largest National customers.
Facilitate fulfillment of orders through partnership with DC team and understanding of individual customer shipping requirements.

Requirements

What you’ll need

Associates degree or equivalent experience preferred
2+ years customer service experience with previous experience as a Runner Experience Specialist or demonstrated ability to perform the functions of the role to the highest standard
Intermediate to advanced proficiency in Microsoft suite, specifically Word, Excel, Outlook, Teams, PowerPoint
Advanced understanding and proficiency in the systems required in the lifecycle of an order: Enterprise Resource Planning tool, Order Management System, Payment systems, Sales Force Commerce Cloud, & Warehouse Management Systems, reporting tools, as needed per channel of service
Excellent verbal and written communication skills, demonstrating effective listening and delivery of complex information through concise, clear communication
Demonstrated excellence serving customers as proven through achievement in team KPIs
Able to work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first
Ability to manage adverse situations positively
Proven ability to work effectively independently as well as with a team
Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company
Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exist to create the best outcomes
Demonstration of innovation and initiative—always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary
Embraces and lives the Brooks values
1+ Years of Wholesale Order Management Experience
Ability to analyze data to identify inaccuracies or unexpected results

Benefits

Comp & perks

medical, dental, vision, life and AD&D insurance
disability insurance
HSA and employer contribution
FSA
family & fertility assistance
401K Savings Plan and match
employee assistance program
transportation assistance
three to five weeks of paid time off
eleven paid holidays
paid sick and parental leave
annual bonus based on company performance
product discounts
employee recognition
fitness discounts
volunteer and donation benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryorder managementexception handlingEnterprise Resource PlanningOrder Management SystemPayment systemsSales Force Commerce CloudWarehouse Management Systemsreporting toolscustomer service

Soft Skills

communication skillseffective listeningpositive attitudeconflict managementteamworkinterpersonal skillsanalytical skillsproblem-solvinginnovationinitiative

Certifications

Associates degree