Customer Support Engineer
Brooks Automation
full-time
Posted on:
Location Type: Hybrid
Location: 🇮🇪 Ireland
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver highly visible, front-line support for field service activities at customer sites
- Perform maintenance and repair of products in line with company standards
- Conduct fault-finding and troubleshooting to resolve or escalate issues within agreed timeframes
- Ensure compliance with all applicable regulations, policies, and safety standards during service activities
- Provide detailed feedback and compile clear, concise reports for customers and internal teams.
Requirements
- University degree or formal qualification in electrical, electromechanical, or mechanical discipline
- Minimum 2 years of field service experience in a related industry
- Strong problem-solving skills and proactive attitude
- Ability to interpret technical documentation, including drawings and electrical schematics
- Familiarity with Ethernet and serial protocol connections; proficient PC skills
- Ability to work independently and collaboratively within a team
- Willingness to travel within EU and US for training
- Full, clean driving license.
Benefits
- Competitive compensation and benefits package
- Professional development and training opportunities
- Opportunity to work on cutting-edge technology in a dynamic environment
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fault-findingtroubleshootingmaintenancerepairtechnical documentation interpretationelectrical schematicsEthernet protocolserial protocolPC skills
Soft skills
problem-solvingproactive attitudeindependent workteam collaboration
Certifications
university degree in electrical disciplineuniversity degree in electromechanical disciplineuniversity degree in mechanical disciplinefull clean driving license