Operations Specialist

Brookdale

Operations Specialist assisting directors of retirement communities with management and supervision. Responsibilities include staff recruitment, operational effectiveness, and resident satisfaction.

Posted 4/17/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $96,130 - $122,460 per yearWebsite

About the role

Key responsibilities & impact

Assists directors of CCRC’s, retirement communities or assisted living residences with supervision and management on a temporary, extended or as needed basis.
May be assigned to a residence during a management vacancy, start up, acquisition, vacations, and leaves of absence or may support a Regional Vice President with a special project, etc.
Conducts operations in a manner consistent with value drivers and strategic initiatives to uphold and improve customer satisfaction, associate satisfaction, occupancy, culture, and operational effectiveness.
Assists in the recruitment and retention of qualified staff and in the development and maintenance of a positive and supportive team atmosphere.
Provides assistance in the areas of marketing, outreach, resident admissions, resident assessments and discharge procedures.
May assess the training needs for staff, and provide training as needed.
Works to resolve issues identified by residents and/or their family members.
Ensures residence building and grounds are clean, free of trash and litter, and maintained in good repair.

Requirements

What you’ll need

Bachelor's degree (B. A.) from four-year college or university and three to five years related experience and/or training; or equivalent combination of education and experience.
Must have a valid driver license and access to a private vehicle for business use.
Must be licensed according to state requirements.
Position is 100% travel; must be able to travel by air on company business, as required by the responsibilities and expectations of the job.
Schedule will require ten (10) days worked followed by four (4) days off.
Uses strong analytic skills and an in-depth understanding of the organization and the business in order to handle arising problems and issues.
Familiarity with Microsoft software preferred.

Benefits

Comp & perks

Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementstaff recruitmentstaff trainingresident assessmentsdischarge procedurescustomer satisfactionoccupancy managementanalytical skills

Soft Skills

team leadershipproblem solvingcommunicationsupportive atmosphere

Certifications

Bachelor's degreestate license