Operations Specialist
Brookdale
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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Salary
💰 $96,130 - $122,460 per year
About the role
- Assists directors of CCRC’s, retirement communities or assisted living residences with supervision and management on a temporary, extended or as needed basis.
- May be assigned to a residence during a management vacancy, start up, acquisition, vacations, and leaves of absence or may support a Regional Vice President with a special project, etc.
- Conducts operations in a manner consistent with value drivers and strategic initiatives to uphold and improve customer satisfaction, associate satisfaction, occupancy, culture, and operational effectiveness.
- Assists in the recruitment and retention of qualified staff and in the development and maintenance of a positive and supportive team atmosphere.
- Provides assistance in the areas of marketing, outreach, resident admissions, resident assessments and discharge procedures.
- May assess the training needs for staff, and provide training as needed.
- Works to resolve issues identified by residents and/or their family members.
- Ensures residence building and grounds are clean, free of trash and litter, and maintained in good repair.
Requirements
- Bachelor's degree (B. A.) from four-year college or university and three to five years related experience and/or training; or equivalent combination of education and experience.
- Must have a valid driver license and access to a private vehicle for business use.
- Must be licensed according to state requirements.
- Position is 100% travel; must be able to travel by air on company business, as required by the responsibilities and expectations of the job.
- Schedule will require ten (10) days worked followed by four (4) days off.
- Uses strong analytic skills and an in-depth understanding of the organization and the business in order to handle arising problems and issues.
- Familiarity with Microsoft software preferred.
Benefits
- Medical, Dental, Vision insurance
- 401(k)
- Associate assistance program
- Employee discounts
- Referral program
- Early access to earned wages for hourly associates (outside of CA)
- Optional voluntary benefits including ID theft protection and pet insurance
- Paid Time Off
- Paid holidays
- Company provided life insurance
- Adoption benefit
- Disability (short and long term)
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementstaff recruitmentstaff trainingresident assessmentsdischarge procedurescustomer satisfactionoccupancy managementanalytical skills
Soft Skills
team leadershipproblem solvingcommunicationsupportive atmosphere
Certifications
Bachelor's degreestate license