Branch Manager, Commercial Insurance

BrokerLink

Branch Manager leading commercial insurance operations for BrokerLink, a Canadian insurance brokerage. Managing branch growth, profitability, staffing, customer service, and team development.

Posted 8/17/2026full-timeOttawa • 🇨🇦 CanadaMid-LevelSenior💰 CA$94,200 - CA$115,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing Commercial Insurance operations, focusing on growth and profitability while ensuring high standards of customer service and team performance. Proficient in analyzing operational metrics and implementing strategies to achieve business objectives.

Highest-signal resume keywords

Commercial Insurance ManagementTeam LeadershipAnalytical SkillsCustomer FocusBrokerage Management Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Lines ExperiencePerformance FeedbackOperational AnalysisSuccession PlanningRevenue Management

Soft Skills

Strong Communication SkillsMotivational LeadershipOrganizational SkillsProblem-Solving SkillsCollaboration

Tools & Technologies

EPICBrokerage Management Services

Certifications & Qualifications

CIPCRMCAIB

Industry Keywords

Insurance Industry ExperienceCustomer ServiceSales StandardsTeam AdministrationMarketing Initiatives

About the role

Key responsibilities & impact

Manage all day-to-day team operations
Manage Commercial Insurance operations in the branch to achieve growth and profitability targets
Implement and monitor objectives related to commission revenue, policy count, accounts receivable, book-of-business quality, and expenses
Communicate, implement, and monitor strategies to attain goals and objectives
Collaborate with Commercial Insurance Managers and Team Leads to ensure service and sales meet expected standards
Analyze and resolve quality, customer service, and sales problems with Branch Managers
Lead staffing and team leadership, motivate staff, and keep frontline employees informed of changes and new directions
Develop succession plans for key positions
Oversee team administration, including IT, payroll, and human-resource changes and management
Coach, guide, and provide performance feedback to direct reports
Facilitate continuous learning and development
Support branch marketing, advertising initiatives, and sales trade shows

Requirements

What you’ll need

5–8 years or more of insurance industry experience
Extensive commercial lines experience
Minimum 3 years of management experience
CIP, CRM, or CAIB designation preferred
Knowledge of Brokerage Management services and tools, including EPIC
Strong customer focus and understanding of internal and external customer needs
Strong communication and people skills
Ability to handle multiple priorities successfully
Strong analytical and organizational skills
Must be eligible to work in Canada from the anticipated start date and throughout employment
Responsible for maintaining work eligibility; BrokerLink does not provide immigration sponsorship or related support

Benefits

Comp & perks

Flexible work arrangements
Multiple benefits offered to support physical and mental wellbeing
Wellness account
Share plan
Other savings
Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
Employee Share Purchase Plan (ESPP), with BrokerLink matching a portion of employee contributions
Group RRSP with company matching DPSP offerings
Opportunities to grow
Continuous learning and development