FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Technical Support Specialist
Broccoli AITechnical Support Specialist ensuring customer satisfaction through troubleshooting and technical support for SaaS AI solutions. Collaborating with engineering teams to resolve issues efficiently.
About the role
Key responsibilities & impact- Answer how-to questions and troubleshoot issues with Broccoli's AI agents via tickets
- Provide timely, accurate, and friendly support that puts the customer first
- Become a deep product expert, both technically and in how our customers run their businesses
- Collaborate with engineering to get bugs resolved
- Surface recurring issues and feedback to the product and engineering teams
Requirements
What you’ll need- 2–4 years of experience in technical or product support for a SaaS product
- Strong troubleshooting skills with an ability to dig into a problem and explain it clearly
- Excellent written and verbal communication
- Comfortable collaborating with engineers: you don't need to write code, but you can file a detailed bug report and follow a technical conversation
- Experience working in a ticket-based support environment; familiarity with Pylon or similar tools (Zendesk, Intercom, etc.) is a plus
Benefits
Comp & perks- Competitive salary
- Health insurance
- Professional development
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supportproduct supportbug reporting
Soft Skills
customer servicecommunicationcollaborationproblem-solving