Broccoli AI

Customer Success Manager

Broccoli AI

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Own the end-to-end success of a portfolio of mid-market and enterprise customers
  • Lead onboarding and implementation for multi-location operators, ensuring fast time-to-value
  • Drive adoption and measurable ROI by helping customers operationalize Voice AI across their businesses
  • Partner with Sales and leadership to support expansions from pilot programs to full portfolio rollouts
  • Build trusted relationships with operators, call center leaders, and executive stakeholders
  • Proactively identify risk and opportunity using usage data, performance metrics, and customer feedback
  • Act as the voice of the customer, translating insights into product improvements and roadmap priorities

Requirements

  • 3–6+ years of experience in Customer Success, Account Management, or Implementation at a SaaS company
  • Proven ability to manage complex, high-touch customers and drive long-term value
  • Comfortable working with operational and executive stakeholders across growing organizations
  • Data-driven and outcomes-focused—you tie product usage to business impact
  • Strong communicator who can explain technical concepts in clear, practical terms
  • Thrives in fast-moving environments with real ownership and accountability
Benefits
  • Proven Scale: $7M ARR today, $10M ARR run-rate, and rapidly expanding
  • World-Class Backing: $27M raised and a Series A led by Khosla Ventures
  • Real Customers, Real Impact: Our Voice AI runs the front lines of home services businesses every day
  • Customer-Obsessed Culture: Empathy and outcomes drive everything we build and ship
  • Growing Team
  • Career Growth: Join at a moment where strong CSMs grow quickly alongside the company

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementImplementationVoice AIData AnalysisPerformance MetricsROI Measurement
Soft skills
Relationship BuildingCommunicationRisk IdentificationOpportunity IdentificationStakeholder ManagementProblem SolvingOwnershipAccountability