Broadway Pet Food & Toy Annex

Veterinary Receptionist

• As the first point of contact, convert incoming calls into scheduled appointments
• Maximize client call conversion by effectively managing incoming phone calls, addressing client needs
• Promote the practices Care Companion Plans and services during calls
• Perform weekly proactive reminder phone calls to clients
• Administer essential receptionist duties, including patient intake and discharge
• Facilitate client education and utilization of client-facing online pharmacy
• Handle cashier duties, including reconciling the cash drawer daily
• Maintain accurate medical charts for all patients
• Work closely with the veterinary team to streamline patient flow

General

• Assist in the examination, treatment, and monitoring of animals under the supervision of a veterinarian.
• Administer medications, vaccines, and treatments as prescribed.
• Educate clients about animal care, nutrition, and disease prevention.
• Maintain accurate medical charting for all patients.
• Collaborate with team members to optimize operations.

Licensed Veterinary Technician

• Demonstrate proficiency in applying technical skills acquired through education and experience
• Contribute to the day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients
• Educate clients about Wellness Plans, offering guidance on pet care and overall health
• Assume responsibility for select reception duties
• Ensure the completion of all assigned hospital duties before the end of each shift
• Provide professional, efficient, and exceptional service

Veterinary Assistant

• Ensure consistent, high-quality care, safe and exceptional service to maintain a positive hospital environment
• Uphold medical standards and support business performance
• Collaborate with the Principal Doctor to establish development plans that align with hospital objectives
• Practice veterinary medicine in compliance with regulations and maintain appropriate medical record documentation
• Maintain thorough and accurate medical charting for all patients
• Provide comprehensive client communication
• Participate in community events and hospital projects
• Demonstrate proficiency in anesthesia, surgery, dentistry, and current medical practices
• Advocate for exceptional client service and patient well-being
• Provide medical training to support staff
• Lead and guide the team to meet safety standards and regulations

Veterinary Receptionist

Licensed Veterinary Technician

Veterinary Assistant

Associate Veterinarian