Senior Coordinator, Business Development and Marketing
DLA Piper
VP, Loan Servicing Operations – Business Development
Broadridge
full-time
Posted on:
Location Type: Hybrid
Location: Newark • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $190,000 - $200,000 per year
Job Level
Lead
About the role
- Lead the expansion of all loan processing activities for the global credit business lines
- Be the voice of BPO to current clients, client prospects, industry groups and internal leadership.
- Develop and execute a comprehensive growth and expansion plan, including detailed timelines, resource allocation, and risk management strategies.
- Ensure seamless knowledge transfer and integration of loan processing activities, minimizing disruption to business operations during client onboarding
- Design and implement a comprehensive KPI and SLA framework for the loan processing team, ensuring alignment with business objectives.
- Establish clear metrics for processing efficiency, accuracy, compliance, and timeliness.
- Optimize workflows to maintain continuous loan processing and timely resolution of issues, improving service levels and client satisfaction.
- Foster a culture of accountability, collaboration, and continuous improvement within the team.
- Provide coaching, mentorship, and development opportunities to team members, supporting their professional growth and enhancing team capabilities.
- Collaborate with technology and operations teams to automate manual processes and implement advanced tools to enhance loan processing efficiency.
Requirements
- Proven experience managing day-to-day operations of a global Loan Administration team
- Experience and knowledge of the day-to-day processing supporting CLOs, Private Debt and Broadly Syndicated Loan, including loan settlement, document management, lifecycle event processing, reconciliation across all parties and reporting.
- Knowledge of Sentry, WSO, ClearPar and LoanIQ or other loan servicing platforms required
- Experience interfacing with Clients as part of business development and subsequent integration
- Experience with integrating teams as part of a lift-out of acquisition a plus
- Direct the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment
- Adept at influencing opinions and negotiating outcomes both within the business and with external partners; consistently adapts communication style to suit the audience.
- Excellent judgement and commercial acumen, influencing and acting with confidence with diverse and challenging stakeholders.
Benefits
- Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
loan processingKPI frameworkSLA frameworkworkflow optimizationdocument managementlifecycle event processingreconciliationreportingbusiness developmentanalytical thought
Soft skills
coachingmentorshipcollaborationcontinuous improvementaccountabilityinfluencingnegotiationcommunicationjudgementcommercial acumen