Support Engineer

• Handle any production issues that may arise, review postmortems, and anticipate future business changes and actively adapt plans to ensure premium service.
• Provide customer service support that is aligned with our strategic priorities across multiple BPS products.
• Review, research, and manage a queue of client inquiries and partner with development, product, application support and operational teams to ensure flawless execution of service.
• Craft, measure and exceed service standards and key performance metrics.
• Establish and articulate a strategic vision, set goals, develop and track/measure results.
• Drive associate development by assisting junior associates.

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