Lead Client Support Analyst – Hybrid
Broadridge
full-time
Posted on:
Location Type: Hybrid
Location: Newark • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $110,000 per year
Job Level
Senior
Tech Stack
AngularAWSJavaJavaScriptKafkaMySQL.NETOraclePythonSpringSQLUnix
About the role
- Handle any production issues that may arise, review postmortems, and anticipate future business changes and actively adapt plans to ensure premium service.
- Provide customer service support that is aligned with our strategic priorities across multiple BPS products.
- Review, research, and manage a queue of client inquiries and partner with development, product, application support and operational teams to ensure flawless execution of service.
- Craft, measure and exceed service standards and key performance metrics.
- Establish and articulate a strategic vision, set goals, develop and track/measure results.
- Drive associate development by assisting junior associates.
Requirements
- 5+ years of experience in Back office/Front office application build and Level 2 or Production support.
- Knowledge of SQL, Core Java, Unix or Python- (one or more is required)
- Experience in development or support teams for Reference data, Order management and Trade flow systems is a plus.
- Knowledge of MS Office (Excel, Outlook, etc)
- Knowledge that is a plus: XML, JCL, JSP, DB2, Easytrieve, PDX, Angular JS, Oracle/MySQL, .NET, JMS, Kafka, Camel, drools, AWS, JDBC, Swing, Java 1.8, Oracle 12c, Camel, Spring 4.x, IBM MQ, Websphere 8.5, Tomcat 8.0, AutoSys, BladeLogic, and mainframe systems.
Benefits
- Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
- All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLCore JavaUnixPythonXMLJCLJSPDB2OracleMySQL
Soft skills
customer servicestrategic visiongoal settingassociate developmentcommunicationproblem solvingteam collaborationadaptabilityperformance measurementservice standards