Client Services Representative – Contract

Broadridge

Client Services Representative at Broadridge acting as the main point of contact for clients. Managing inquiries and communications while ensuring positive client relationships in a hybrid work environment.

Posted 5/3/2026contractMarkham • 🇨🇦 CanadaMid-LevelSenior💰 CA$24 - CA$30 per hourWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Answering inquiries, resolving service issues, and managing client challenges and complaints
Updating customer account information, inventory management, change management
Acting as the liaison between clients and internal departments (Sales, Technology, Project Management, Operations)
Recording details of changes, incidents and client interactions in various internal tracking systems
Maintaining up-to-date knowledge of products or services to provide accurate information
Troubleshooting issues and mitigating conflicts to maintain positive client relationships and swift incident resolution

Requirements

What you’ll need

College Diploma in Business Administration or related field
Previous experience in customer service or related fields is an asset
Proficiency in Outlook, Excel and Microsoft Word
Strong multitasking and time-management abilities
Excellent verbal and written communication skills
Ability to build rapport, show empathy, and handle challenging customer interactions and concerns

Benefits

Comp & perks

Workplace Flexibility
Professional development opportunities
Education verification support
Background check assistance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinventory managementchange managementtroubleshootingincident resolution

Soft Skills

multitaskingtime-managementverbal communicationwritten communicationempathyrapport building

Certifications

College Diploma in Business Administration