Technical Client Support Analyst
Broadridge
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
JavaSQL
About the role
- Provide clients with great customer service on phone and email
- Deal with a variety of customers and situations with professional composure and a sense of urgency
- Major incident management and associated problem follow up
- Escalate issues appropriately to Support Team Level 3 resources and Engagement Managers
- Be a team player and collaborate with the Support Team to manage time, priorities, and resources
- Act as Client Owner and manage Client expectations
- Identify product improvement and efficiency opportunities
- Achieve individual and departmental throughput targets on a consistent basis
- Supporting and developing less experienced Team Members
Requirements
- Work experience 5 years
- University degree required
- Exposure to SQL
- Experience working with Systems using Java, .Net, Power Builder
- Working knowledge of Security Lending and Collateral Management
- Detail-oriented with ability to multi-task
- Proven ability to meet deadlines while working in a dynamic, fast-paced environment
- Critical thinking and problem solving skills
- Must be able to work outside daytime shifts, on a rotating basis, and to cover certain holidays
Benefits
- Workplace Flexibility
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLJava.NetPower Builder
Soft skills
customer serviceprofessional composuresense of urgencyteam playertime managementprioritizationcritical thinkingproblem solvingdetail-orientedmulti-tasking
Certifications
university degree