Senior Client Relationship Manager – Hybrid
Broadridge
full-time
Posted on:
Location Type: Hybrid
Location: Kansas City • California, Kansas, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Senior
About the role
- Serve as a key liaison between Broadridge and clients for service delivery
- Manage daily operational activities and address client inquiries
- Drive client satisfaction and identify opportunities for improvements
- Plan and execute strategic business reviews with clients
- Collaborate with internal resources for client changes
- Handle higher level client issues and escalations
- Communicate progress to clients and provide reporting
- Participate in cross functional groups for business initiatives
Requirements
- 4+ years’ experience in a Client Services role
- Knowledge of Project Management and Contract Process Management
- Proven proficiency in maintaining high client satisfaction results and overall client advocacy
- Proficient written and verbal skills
- Proficient Microsoft Office Suite
- Proficient Time Management and Analytical skills
- Proven strong collaborative and influence skills
- Strong Financial Acumen knowledge
- Ability to work in a fast paced, time sensitive and high-pressure environment
- Ability to work under tight deadlines
- Bachelor’s degree or equivalent experience preferred
Benefits
- Bonus Eligible
- Comprehensive benefit offerings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project ManagementContract Process ManagementTime ManagementAnalytical skillsFinancial Acumen
Soft skills
client satisfactionclient advocacycollaborative skillsinfluence skillswritten communicationverbal communication