Client Relations Manager
Broadridge
full-time
Posted on:
Location Type: Hybrid
Location: El Dorado Hills • California, Connecticut, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage the delivery of contracted services in alignment with SLAs and KPIs as defined in client agreements.
- Maintain oversight of project schedules, scope, risks, and budgets to ensure timely and high-quality service delivery.
- Communicate client requirements clearly to operational teams and subcontractors.
- Build and maintain positive, professional relationships with clients, serving as their primary point of contact for day-to-day support and guidance.
- Identify opportunities to expand existing contracts or pursue additional business and partner with account management teams to advance them.
- Establish and maintain consistent processes for reviewing, assessing, and reporting on service delivery metrics.
- Promote the organization’s capabilities and ensure client satisfaction throughout the engagement lifecycle.
Requirements
- Experience in client relations, account management, or a related function.
- Knowledge of standard project management practices, including scheduling, risk assessment, and budgeting.
- Familiarity with service delivery metrics, performance reporting, and continuous improvement processes.
- Strong communication and interpersonal skills, with the ability to explain complex information clearly.
- Demonstrated analytical and problem-solving abilities to evaluate options and implement effective solutions.
- Bachelor’s degree or equivalent experience in a related field preferred.
Benefits
- Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
- All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementschedulingrisk assessmentbudgetingservice delivery metricsperformance reportingcontinuous improvement
Soft skills
communicationinterpersonal skillsanalytical skillsproblem-solvingrelationship management
Certifications
Bachelor’s degree