Integrated Platform Project Manager
Broadridge
full-time
Posted on:
Location Type: Office
Location: Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $185,000 - $195,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead the client onboarding process for the integrated platform, ensuring an organized, transparent, and positive client experience from initial engagement through full operational handover.
- Act as the primary point of contact for new clients during onboarding, coordinating communication between internal teams and external.
- Plan, manage, and execute integration activities, including environment setup, configuration, data migration, and system validation.
- Collaborate with cross-functional teams including Product, Engineering, Implementation, and Client Success to ensure timely and accurate onboarding milestones.
- Define and maintain onboarding frameworks, tools, and documentation to establish consistency, quality, and scalability in delivery.
- Manage project timelines, resource planning, and risk mitigation for each client onboarding initiative.
- Monitor and report on onboarding progress, identifying and resolving issues proactively to keep activities on track.
- Support continuous improvement by gathering client feedback and identifying opportunities to streamline processes and enhance client satisfaction.
- Facilitate smooth transition of clients to ongoing or account management teams following successful onboarding.
- Partner with leadership to forecast onboarding capacity, identify operational bottlenecks, and drive process optimization.
Requirements
- Bachelor’s degree in Information Technology, Business, or a related field; master’s degree or equivalent experience preferred.
- 5+ years of experience in client onboarding, implementation management, or platform integration roles within a technology-driven or SaaS environment.
- Demonstrated experience leading complex, multi-stakeholder onboarding or implementation projects.
- Strong understanding of system integration concepts, data onboarding, configuration management, and client readiness processes.
- Excellent project management skills, with familiarity using tools such as Jira or Smartsheet.
- Exceptional communication and relationship management abilities, with confidence interfacing at all organizational levels.
- Proven problem-solving, organizational, and time-management skills.
Benefits
- Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
- All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client onboardingimplementation managementplatform integrationsystem integrationdata onboardingconfiguration managementproject management
Soft skills
communicationrelationship managementproblem-solvingorganizational skillstime-management