Broadridge

Associate Client Support Representative, French

Broadridge

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Kansas, Massachusetts, Montana, New Jersey, New York • 🇺🇸 United States

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Salary

💰 $20 per hour

Job Level

JuniorMid-Level

About the role

  • Call Handling
  • Inbound calls – High call volume (20-30 calls per day)
  • Outbound calls – Product support and customer education
  • Log call notes in CRM and JIRA applications
  • Maintain client relationships focused on customer satisfaction and retention
  • Educate clients on product and program enhancements
  • Facilitate information flow to all relevant parties
  • Complete additional projects as assigned
  • Ongoing product support
  • Guide customers through Corporate Client Intranets, policies and procedures
  • Researching previous and current account activity to resolve issues or answer questions
  • Entering issues for Development to further investigate
  • Close case and follow up with customer on resolution

Requirements

  • Strong customer service experience
  • Fluency in both English and French/French Canadian language required
  • Bachelor's Degree or equivalent education is preferred
  • Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
  • Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
  • Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
  • Digital Marketing experience is a plus.
Benefits
  • Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings for this role.
  • All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall handlingproduct supportCRMJIRAMicrosoft OfficeExcelWordanalytical skillsdigital marketing
Soft skills
communicationorganizational skillsattention to detailmultitaskingteamworkrelationship buildingconsensus buildingrespectconsideration for othersprioritization
Certifications
Bachelor's Degree