Customer Success Manager

• Research and respond in a timely manner to SMS event manager queries
• Act as a client-advocate, interfacing between multiple departments to deliver high-quality results
• Attend training for a variety of internal applications, used to manage processing
• Coordinate training sessions for internal stakeholders
• Display successful time management skills with strong ability to multi-task
• Monitor the effectiveness of systems, policies, and procedures, making appropriate recommendations on process improvements, to ensure daily operations are efficient
• Coordinate and conduct testing for process enhancements
• Work collectively within a team environment while also managing individual deliverables
• Maintain a demeanor of professionalism with all internal and external contacts
• Take part in pre & post-production testing of enhancements, working with systems and internal departments to meet install deadlines
• Manage off-season projects from initiation through final completion

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