Product Analyst

• Support key product initiatives from concept through final implementation.
• Work closely with product managers, sales and client service teams to acquire and document business requirements to build, manage and maintain product documentation including product definitions, prototype design, user stories, and process flows.
• Engage with engineering and QA teams throughout the software development life cycle, including analysis, design, development support, testing, and deployment.
• Assist in managing the overall project governance by creating and maintaining project schedules; help manage internal project communications to project & executive teams.
• Work collaboratively with product managers and client service teams to assess client issues and challenges, suggesting areas of improvement and defining proposed solutions.
• Take ownership of critical issues, enlist proper representation from other support teams and drive towards resolution.

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