Senior Fire Protection Engineer – Data Center
Olsson
Brocade SAN Engineer
Broadcom
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $108,000 - $172,800 per year
Job Level
SeniorLead
Tech Stack
Linux
About the role
- Proactively engage with customers to support their SAN infrastructure and mitigate project risks
- Schedule and provide regular Customer Operational Reviews to assigned Premier Accounts
- Directly manage critical or high-visibility situations and project manage account recovery activities, delivering status and post-mortem documentation
- Work closely with customers to understand and document SAN Fabric design, end-to-end interoperability matrix, and growth projections
- Respond promptly to customer needs and lead all customer communication during events
- Ensure accuracy of customer inventory and assist internal teams with support contract renewals and sales activities
- Analyze Customer Operating Environment reporting, provide recommendations, and drive actions
- Develop and maintain Brocade customer operational procedures documentation
- Troubleshoot basic networking protocols and Ethernet issues
- Maintain current industry trends, competition, and technical/product knowledge relevant to Brocade customers
- Schedule: Monday through Friday, occasional weekend or overnight hours, and on-call as required
Requirements
- Bachelor's degree and 8+ years of related experience required
- In-depth knowledge of networking technologies and protocols, specifically storage area networking (SAN)
- SAN domain experience required
- Brocade associate and professional certifications desirable
- Customer-focused with record of developing successful relationships with external and internal customers
- MS Office / Google Suite expertise
- Record of successfully managing complex IT projects
- Ability to rapidly adapt and adopt to new technologies
- Excellent customer communication (Verbal and Written), problem-solving, planning, and organization skills
- Works cooperatively with others and ability to work cross-functionally in a rapidly changing organization
- Additional Language (Spoken business level) a plus
- Successful implementations of current-generation SAN products, especially Brocade products
- Experience implementing and customizing monitoring tools and features in SAN products
- Experience with OpenSSL and certificate implementation
- Experience with Linux and/or Windows server implementations
- Availability nights and weekends and ability to join conference calls or attend live troubleshooting sessions
Benefits
- Discretionary annual bonus
- Equity in accordance with equity plan documents and equity award agreements
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company paid holidays
- Paid sick leave and vacation time
- Paid Family Leave and other leaves of absence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
storage area networking (SAN)networking technologiesnetworking protocolstroubleshootingOpenSSLLinux serverWindows servermonitoring toolsproject managementcustomer operational procedures
Soft skills
customer-focusedcommunicationproblem-solvingplanningorganizationadaptabilitycollaborationrelationship developmentcross-functional teamworktime management
Certifications
Brocade associate certificationBrocade professional certification
