Senior Support Manager – Automation
Broadcom
full-time
Posted on:
Location Type: Office
Location: Portsmouth • Massachusetts • New Hampshire • United States
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Salary
💰 $129,400 - $207,000 per year
Job Level
About the role
- Manage global support team for Automation products
- Expedite resolution of customer support issues
- Conduct performance analysis and identify improvement opportunities
- Oversee professional development of team
- Collaborate with R&D and product management for quality improvements
- Manage escalated product technical issues
Requirements
- 15+ years of experience in the IT software industry
- Minimum of 5 years in a management capacity
- Project management experience
- Understanding of the Product Space from a functional, business and market perspective
- KCS certification preferred
- Lean Six Sigma certification preferred
Benefits
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave and other leaves of absence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance analysiscustomer support managementproject management
Soft Skills
team managementcollaborationproblem resolutionprofessional development
Certifications
KCS certificationLean Six Sigma certification