Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale.
Build and maintain deep, long-term relationships with technical stakeholders, security leaders, and executive sponsors.
Lead structured onboarding programs to ensure customers are deployed on time, on scope, and set up for measurable success.
Host monthly technical check-ins with key customer stakeholders to review platform health, address blockers, and drive adoption.
Prepare and deliver Quarterly Business Reviews (QBRs) with executive and key stakeholders that clearly demonstrate value, usage trends, and roadmap alignment.
Proactively monitor account health, identify churn risk early, and develop mitigation plans before issues escalate.
Own the end-to-end project plan for customer deployments, ensuring milestones are hit and stakeholders are aligned throughout.
Manage timelines, action items, and follow-ups with precision — nothing falls through the cracks on your accounts.
Coordinate closely with Britive Customer Success Engineers to drive technical implementation and resolve configuration blockers.
Educate customers on Britive best practices, identity and access management workflows, and PAM use cases relevant to their environment.
Serve as the connective tissue between customers and internal teams — including Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers — to ensure seamless handoffs and consistent customer experience.
Provide regular, structured updates to the VP of Customer Success, CRO, and CEO on account status, strategic opportunities, and escalation items.
Collaborate with Sales and Pre-Sales during expansion and renewal cycles to ensure accurate scoping and smooth transitions.
Advocate for customer needs internally, translating field insights into actionable product feedback.
Drive customer advocacy efforts including case studies, reference calls, and product council participation.

Requirements

5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment.
Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects.
Strong project management skills: you run structured programs, own timelines, and follow through relentlessly.
Exceptional communication and presentation skills — you can run a room of CISOs and a room of engineers with equal confidence.
Deep understanding of cybersecurity, cloud environments, and identity technologies — including PAM, IAM, IGA, SSO, and RBAC/ABAC models.
Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD.
Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication.
Experience in a fast-paced, early-stage or high-growth startup; you know how to operate with limited resources and build process where none exists.
Must be based in the US or Canada.

Benefits

Work from anywhere in the US! We are fully remote (US only, other areas are subject to review).
Competitive compensation and meaningful equity
Medical, dental, and vision insurance
Paid parental leave benefits
401k (U.S.)
Flexible + Unlimited PTO (U.S.)
Career development opportunities and paths
Home office and connectivity stipends
Team socials + Offsites

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcybersecurityidentity and access managementPrivileged Access Management (PAM)Identity Governance and Administration (IGA)Single Sign-On (SSO)Role-Based Access Control (RBAC)Attribute-Based Access Control (ABAC)cloud environmentsmulti-phase deployment

Soft Skills

communication skillspresentation skillsrelationship buildingstrategic advisingproblem-solvingcustomer advocacycollaborationorganizational skillsattention to detailstakeholder management