British Swim School

Call Center Sales

British Swim School

part-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 per hour

About the role

  • Engage in meaningful, human conversations with parents to explain the vital importance of our mission.
  • Use warm leads to help families find the right program and enroll their children.
  • Provide top-tier service by solving problems and answering questions.
  • Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
  • Process cancellations, online enrollments, account updates, and billing changes.
  • Document interactions thoroughly to ensure smooth team communication.

Requirements

  • Call center, sales, admin, or high-touch customer service experience preferred.
  • Strong computer literacy (Google Suite, CRMs, spreadsheets).
  • Ability to follow SOPs and maintain accuracy across systems.
  • Reliable high-speed internet, computer with webcam, and headset.
  • Ability to work evenings and weekends (we operate 7 days/week).
  • Bilingual English/Spanish required.
Benefits
  • Health insurance
  • Paid time off
  • Flexible scheduling
  • Gym reimbursement (up to $25/month)
  • 401(k) plan
  • Medical insurance options
  • Growth opportunities within a fast-growing franchise
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencesales experienceadministrative experiencecustomer service experiencecomputer literacyGoogle SuiteCRMspreadsheetsSOP adherencebilingual English/Spanish
Soft Skills
empathyprofessionalismproblem-solvingcommunicationteam communicationreliabilityaccuracycustomer engagementservice orientationflexibility