British Swim School

Community Engagement Coordinator

British Swim School

full-time

Posted on:

Location Type: Hybrid

Location: St. Louis • Montana • United States

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Salary

💰 $25 per hour

Job Level

Junior

About the role

  • Answer new customer phone calls, answering inquiries about the program, and guiding through the enrollment process
  • Reply to new customer messages across multiple channels (email, text, web chat, socials, etc.)
  • Create branded graphics, photos, and short-form videos for use across social media platforms
  • Design simple promotional materials (flyers, announcements, class highlights) using brand guidelines
  • Assist in capturing photos/videos during select swim lessons or events (as needed and pre-scheduled)
  • Draft and schedule weekly posts across Facebook, Instagram, and other relevant platforms
  • Maintain a consistent content calendar to support promotions, curriculum themes, and seasonal messaging
  • Monitor accounts for comments, messages, and community engagement, escalating customer inquiries to leadership when necessary
  • Ensure all content follows British Swim School brand standards, tone, and messaging
  • Support campaigns focused on water safety awareness, student achievements, and local community engagement
  • Work with the Operations Director and Business Owner to align weekly content priorities
  • Participate in brief check-ins (virtual or in-person) to review upcoming campaigns
  • Maintain an organized folder of photos, videos, and designs
  • Stay updated on social media trends relevant to family, education, and community-based businesses
  • Create and maintain meaningful relationships with local schools, daycares, community organizations, and businesses
  • Host and deliver engaging water safety presentations for schools, childcare centers, community groups, and partner organizations
  • Visit local daycares, preschools, camps, and youth organizations to distribute flyers, introduce our programs, and build relationships
  • Schedule and represent British Swim School at community events such as school festivals, church functions, vendor fairs, trunk-or-treats, open houses, and family resource events
  • Follow up with rescue leads (abandoned online registrations, drop requests, and previous customers)
  • Manage the referral program
  • Manage review program and NPS scores
  • Assist in caring for current customers as needed, with direction from the Communications Manager
  • Perform additional duties as assigned by the Communications Manager, Operations Director, or Business Owner

Requirements

  • High school diploma or equivalent
  • Sales Experience (1+ years)
  • Complete all in house company training including Soci, JackRabbit, HubSpot, FreshDesk, etc
  • Experience in digital marketing (1+ years)
  • Experience in graphic design (1+ years)
  • Experience with short-form video editing (e.g., CapCut, Instagram Reels, TikTok tools)
  • Public speaking experience
  • Familiar with and able to implement AI tools preferred
  • Bonus: Basic photography and videography skills
Benefits
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Paid time off
  • Free swim lessons for immediate family members
  • Opportunity to contribute to a meaningful mission that helps keep children in our community safer around water
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencedigital marketinggraphic designshort-form video editingpublic speakingphotographyvideography
Soft Skills
customer engagementrelationship buildingcommunicationorganizationcreativity
Certifications
high school diploma