Manager, HR Service Technology – Enablement

Bristol Myers Squibb

Manager of HR Service Technology enhancing HR service delivery tools and operational efficiency at Bristol Myers Squibb. Collaborating with teams to implement GenAI and improve user experience.

Posted 7/2/2026full-timeTampa • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $84,320 - $102,176 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Support the reliability and day‑to‑day effectiveness of HR service delivery tools (HRSD, Employee Center, Knowledge, Virtual Agent).
Analyze service data, case trends, and feedback to identify operational pain points and experience gaps.
Collaborate with operations teams to support SLA performance, backlog hygiene, and issue resolution.
Support the creation, maintenance, and governance of HR knowledge and policy content.
Partner with HR COEs and policy owners to keep content current, clear, and aligned to global and regional requirements.
Contribute to the implementation and ongoing improvement of GenAI‑assisted features (e.g., automation, Virtual Agent, guided help).

Requirements

What you’ll need

3–5 years of experience in HR operations, HR service delivery, HR technology, or knowledge/content management .
Functional experience with ServiceNow HRSD , Employee Center, or comparable case/knowledge platforms.
Strong interest in employee experience, service quality, and operational effectiveness .
Comfort working with data, trends, and metrics to support decision‑making.
Ability to work independently with minimal guidance , using established standards and procedures.

Benefits

Comp & perks

Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

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Hard Skills & Tools

HR Service DeliveryData AnalysisContent ManagementOperational EffectivenessSLA Performance Management

Soft Skills

Independent WorkCollaborationProblem Solving