Manager – ServiceNow

Bristol Myers Squibb

Manager of ServiceNow solutions at Bristol Myers Squibb, enhancing patient care through technology and innovation. Collaborating with stakeholders to develop and implement ServiceNow solutions.

Posted 5/27/2026full-timeTampa • Florida, New Jersey • 🇺🇸 United StatesSeniorLead💰 $108,970 - $132,046 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Work with stakeholders to understand their needs and develop solutions accordingly.
Stay up to date on latest ServiceNow features and functionality.
Communicating and collaborating with cross-functional teams to identify and document business processes that can be automated using ServiceNow.
Working with a user experience mindset to develop and deploy solutions for customers.
Participating in agile planning ceremonies to help define and prioritize ServiceNow work for upcoming sprint.
Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.
Mentor and train junior ServiceNow developers.

Requirements

What you’ll need

Requires thorough knowledge of the principles and concepts of a discipline and developed knowledge of other related disciplines, typically gained through a university degree or 7 years of relevant experience. Actively participates in troubleshooting of routine problems. Makes decisions that impact own team and other groups/teams.
Experience with two or more ServiceNow modules: - IT Service Management (ITSM) - HR Workforce/Service Delivery (HRSD) - Service Portal - Virtual Agent/Now Assist.
Accountable for ServiceNow Integration support and lifecycle management for new and existing ServiceNow Integrations.
ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications is preferred.
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
Looks to improve processes, structures, and knowledge within the team. Leads in analyzing current states, delivers strong recommendations, and able to execute to bring moderately complex solutions to completion.
Applies understanding of internal/external challenges to contribute to the team's vision and maintains a focus on work in accomplishing operational goals.

Benefits

Comp & perks

Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays. Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

ATS Keywords

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Hard Skills & Tools

ServiceNowIT Service Management (ITSM)HR Workforce/Service Delivery (HRSD)Service PortalVirtual Agent/Now AssistServiceNow Integrationdata analysisprocess analysisagile methodologycode reviews

Soft Skills

communicationcollaborationself-directeddecision makingmentoringtrainingproblem solvingprocess improvementtime managementleadership

Certifications

ServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)Certified Implementation Specialist (CIS)