Customer Success Manager

Bristlecone Companies

Customer Success Manager tasked with managing customer relationships in regulatory compliance software for energy companies. Seeking FERC regulatory expertise to enhance customer outcomes and product development.

Posted 4/15/2026full-timeTempe • Arizona • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Own customer success for eTariff, EQR, and MBR
Serve as the primary relationship owner and trusted advisor for a portfolio of enterprise customers across electric utilities, pipelines, RTO/ISOs, and energy law firms
Develop a deep understanding of each customer's business objectives, filing obligations, and workflows, and align Systrends' products and support to meet them
Guide customers through filing cycles, deadlines, and product workflows with a high degree of regulatory fluency
Proactively identify risks to renewals or filing success, and drive resolution before they impact customer outcomes
Identify and pursue opportunities for account expansion, partnering with the sales and leadership team on renewals and upsells
Lead onboarding and training for new and migrating accounts, with a focus on driving early value and long-term adoption
Act as an internal authority on how regulated entities prepare and submit eTariff, EQR, and MBR filings, representing the customer perspective in product and roadmap decisions
Support the engineering team in translating regulatory requirements into clear, actionable product specifications
Identify unmet customer needs and emerging regulatory requirements that represent opportunities to build new products, capabilities, or enhancements
Design and support customer migration plans from legacy standalone products to a unified energy compliance platform
Identify friction points in the transition process and work cross-functionally to resolve them

Requirements

What you’ll need

8–15 years of hands-on FERC compliance experience in a practitioner role, directly preparing and submitting filings, not solely in an advisory capacity
Hands-on filing experience with FERC eTariff, EQR, and/or MBR (all three strongly preferred)
Experience at an electric utility, oil and gas pipeline, RTO/ISO, and/or energy law firm
Clear, concise communicator comfortable translating complex regulatory requirements into plain language for internal and external audiences
Experience managing, training, or supporting others in compliance workflows or systems
Exceptional attention to detail and high standards for accuracy in deadline-driven environments
Strong ownership mindset with a track record of independently driving outcomes
Comfortable operating in ambiguous environments, defining structure and driving progress without clear direction
Rapid learner able to quickly ramp on new products, workflows, and regulatory areas

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

FERC complianceeTariffEQRMBRfiling experienceregulatory requirementscompliance workflowsproduct specificationscustomer migration plansaccount expansion

Soft Skills

clear communicationattention to detailownership mindsetproblem-solvingtraining and supportadaptabilityrelationship managementcross-functional collaborationcustomer advocacyrapid learning