Customer Success Manager
Bristlecone Companies
full-time
Posted on:
Location Type: Hybrid
Location: Tempe • Arizona • United States
Visit company websiteExplore more
About the role
- Own customer success for eTariff, EQR, and MBR
- Serve as the primary relationship owner and trusted advisor for a portfolio of enterprise customers across electric utilities, pipelines, RTO/ISOs, and energy law firms
- Develop a deep understanding of each customer's business objectives, filing obligations, and workflows, and align Systrends' products and support to meet them
- Guide customers through filing cycles, deadlines, and product workflows with a high degree of regulatory fluency
- Proactively identify risks to renewals or filing success, and drive resolution before they impact customer outcomes
- Identify and pursue opportunities for account expansion, partnering with the sales and leadership team on renewals and upsells
- Lead onboarding and training for new and migrating accounts, with a focus on driving early value and long-term adoption
- Act as an internal authority on how regulated entities prepare and submit eTariff, EQR, and MBR filings, representing the customer perspective in product and roadmap decisions
- Support the engineering team in translating regulatory requirements into clear, actionable product specifications
- Identify unmet customer needs and emerging regulatory requirements that represent opportunities to build new products, capabilities, or enhancements
- Design and support customer migration plans from legacy standalone products to a unified energy compliance platform
- Identify friction points in the transition process and work cross-functionally to resolve them
Requirements
- 8–15 years of hands-on FERC compliance experience in a practitioner role, directly preparing and submitting filings, not solely in an advisory capacity
- Hands-on filing experience with FERC eTariff, EQR, and/or MBR (all three strongly preferred)
- Experience at an electric utility, oil and gas pipeline, RTO/ISO, and/or energy law firm
- Clear, concise communicator comfortable translating complex regulatory requirements into plain language for internal and external audiences
- Experience managing, training, or supporting others in compliance workflows or systems
- Exceptional attention to detail and high standards for accuracy in deadline-driven environments
- Strong ownership mindset with a track record of independently driving outcomes
- Comfortable operating in ambiguous environments, defining structure and driving progress without clear direction
- Rapid learner able to quickly ramp on new products, workflows, and regulatory areas
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
FERC complianceeTariffEQRMBRfiling experienceregulatory requirementscompliance workflowsproduct specificationscustomer migration plansaccount expansion
Soft Skills
clear communicationattention to detailownership mindsetproblem-solvingtraining and supportadaptabilityrelationship managementcross-functional collaborationcustomer advocacyrapid learning