Bristlecone Companies

Customer Success Manager

• Own customer success for eTariff, EQR, and MBR
• Serve as the primary relationship owner and trusted advisor for a portfolio of enterprise customers across electric utilities, pipelines, RTO/ISOs, and energy law firms
• Develop a deep understanding of each customer's business objectives, filing obligations, and workflows, and align Systrends' products and support to meet them
• Guide customers through filing cycles, deadlines, and product workflows with a high degree of regulatory fluency
• Proactively identify risks to renewals or filing success, and drive resolution before they impact customer outcomes
• Identify and pursue opportunities for account expansion, partnering with the sales and leadership team on renewals and upsells
• Lead onboarding and training for new and migrating accounts, with a focus on driving early value and long-term adoption
• Act as an internal authority on how regulated entities prepare and submit eTariff, EQR, and MBR filings, representing the customer perspective in product and roadmap decisions
• Support the engineering team in translating regulatory requirements into clear, actionable product specifications
• Identify unmet customer needs and emerging regulatory requirements that represent opportunities to build new products, capabilities, or enhancements
• Design and support customer migration plans from legacy standalone products to a unified energy compliance platform
• Identify friction points in the transition process and work cross-functionally to resolve them