Product Support Specialist

Brisk Teaching

Product Support Specialist at Brisk Teaching managing technical escalations and user feedback from educators. Responsible for maintaining product quality and empowering K-12 teachers.

Posted 5/14/2026contractSan Francisco • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $65 - $75 per hourWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Reproduce reported issues, gather logs and context, and file clean, actionable bug reports. You're the quality bar between user reports and the eng backlog.
Own escalated tickets that our Support agents can't resolve, scheduling calls with customers as needed.
Feed insights back into the product roadmap by spotting recurring friction, unmet needs, and opportunities to ship something better.
Own detail-oriented product workstreams, including managing our library of educational standards.
Contribute to our public-facing help center, including writing new articles, refreshing outdated ones, and identifying gaps based on ticket trends and product launches.

Requirements

What you’ll need

2–4 years in a customer-facing technical support, product support, or product operations role at a K-12 EdTech company.
Strong technical aptitude: comfortable with browser dev tools, reading logs, basic SQL or query tools, and reproducing issues across environments.
A product mindset: you think in terms of root causes, patterns, and systems, not just one-off ticket resolution.
Exceptional attention to detail: you see the signal in the noise, whether that's a recurring issue across tickets or a single bad row in a bulk import.
Ability to work independently, prioritize against shifting inputs, and handle customer and account data with discretion.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLbug reportingissue reproductiondata analysistechnical supportproduct operationseducational standards managementlog readingquery toolsbrowser dev tools

Soft Skills

attention to detailindependent workprioritizationcustomer serviceproblem-solvingcommunicationanalytical thinkingadaptabilityorganizational skillsinsight generation