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Technical Customer Support Analyst II
Brink’s IncTechnical support analyst resolving customer issues for Brink’s secure logistics and cash-management solutions. Managing incidents, documentation, escalations, and service-performance analysis.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in post-sale technical support, customer issue resolution, and incident management, with a strong focus on troubleshooting, root cause analysis, and data analysis. Capable of managing deliverables and stakeholder needs while effectively communicating insights and recommendations.
Highest-signal resume keywords
Post-Sale Technical SupportCustomer Issue ResolutionIncident ManagementRoot Cause AnalysisData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingIncident Management KnowledgeRoot Cause Analysis KnowledgeData Analysis Knowledge
Soft Skills
Clear CommunicationAbility to Learn QuicklyMulti-Priority Management
Industry Keywords
Service RequestsIssue ResolutionStakeholder PartnershipService-Level MetricsTechnical Support Experience
About the role
Key responsibilities & impact- Execute complex work tied to incident tickets, service requests, troubleshooting steps, and issue resolution.
- Develop and maintain device setup, software deployment, access provisioning, and user support documentation.
- Partner with stakeholders on root-cause notes, known-error articles, and support knowledge materials.
- Prepare insights, recommendations, or action plans based on service-level metrics, ticket backlogs, and recurring issue trends.
- Coordinate with vendors, engineers, or infrastructure teams for escalated issues and related processes.
- Develop and execute post-sale technical support and customer issue resolution deliverables for defined initiatives.
Requirements
What you’ll need- 2+ years of experience in post-sale technical support and customer issue resolution or a closely related field.
- Experience managing deliverables, priorities, and stakeholder needs within a structured business environment.
- Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities.
- Bachelor’s degree in Information Systems, Engineering, Business, or related field.
- Technical support experience.
- Troubleshooting experience.
- Incident management knowledge.
- Root cause analysis knowledge.
- Data analysis knowledge.
Benefits
Comp & perks- Work from home
- Equal opportunity employment
- Reasonable accommodations/adjustments during the hiring process