Customer Service Analyst

Brink’s Inc

Customer Service Analyst II improving reporting, case data, and service processes for Brink’s global secure logistics and cash-management business. Investigating issues and coordinating corrective actions.

Posted 8/11/2026full-timeRemote • California, Colorado, Maryland, New York, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $53,800 - $67,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service operations, data analysis, and issue resolution, with a strong ability to communicate findings and improve service processes. Proficient in utilizing CRM systems and spreadsheets to track performance and support decision-making.

Highest-signal resume keywords

Customer Service OperationsData AnalysisIssue ResolutionService Level ManagementCase Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisService Level ManagementCase ManagementIssue ResolutionReporting

Soft Skills

CommunicationPrioritizationIndependent Work

Tools & Technologies

CRM SystemsSpreadsheets

Industry Keywords

Customer ServiceBusiness AnalysisService ProcessesDocumentation

About the role

Key responsibilities & impact

Prepare and analyze customer service reports, service level results, complaint trends, and case activity to support decision making
Administer customer documentation, reporting requirements, and account records for defined workflows or portfolios
Investigate service data, recurring issues, or documentation discrepancies and coordinate corrective actions with stakeholders
Partner with branches, operations, and support teams to improve service processes, record quality, and reporting accuracy
Document procedures and support projects that improve the efficiency and consistency of customer service operations

Requirements

What you’ll need

2+ years of customer service operations, reporting, business analysis, or related experience
Experience using service data, CRM/case systems, and spreadsheets to investigate issues and track performance
Ability to prioritize multiple deliverables, communicate findings, and work independently on defined assignments
Bachelor's degree in Business, Customer Service, Communications, or a related field preferred; equivalent experience considered
Customer Service
Case Management
Issue Resolution
Service Level Management
Data Analysis

Benefits

Comp & perks

Equal opportunity employer
Drug-free workplace
Reasonable accommodations/adjustments during the hiring process
Continuous learning and opportunities to develop skills and contribute to global solutions