Product Support Manager

Brink’s Inc

National Product Support Manager leading operational excellence and customer support for cash vault services at Brink's. Collaborating across teams to ensure operational consistency and customer satisfaction.

Posted 7/6/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Provide expert guidance on operational processes and procedures for the CVS product line.
Act as a product consultant and escalation point for operational support issues.
Partner with Sales and Field Operations to manage customer expectations and deliver seamless support.
Ensure compliance with established policies, workflows, and reporting standards.
Support customer implementations and internal startups through documentation, training, and operational expertise.
Develop and deliver operational training for CVS Operations and Field Support teams.
Share best practices through documentation, training materials, and knowledge transfer across internal teams and customers.
Create and maintain operational procedures and support documentation to drive consistency and effectiveness.
Develop, refine, and monitor KPIs and quality assurance measures to evaluate operational performance.
Analyze performance and quality data to identify trends, risks, and opportunities for improvement.
Implement corrective actions that improve quality, reduce costs, and enhance customer satisfaction.
Lead process improvement initiatives focused on reducing costs, improving cycle times, increasing profitability, and enhancing customer experiences.
Manage projects from initiation through implementation, ensuring alignment with business objectives and timely delivery.
Collaborate cross-functionally to identify operational efficiencies and drive continuous improvement efforts.
Serve as a key liaison between Sales, Field Support, Operations, and other cross-functional partners.
Build strong relationships across the organization to support product objectives and operational success.
Communicate effectively with stakeholders at all levels to ensure alignment and execution of strategic initiatives.

Requirements

What you’ll need

High School Diploma or GED.
Minimum of 3 years of project management experience.
Minimum of 2 years of experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Project.
Bachelor's degree in Business, Engineering, or a related field (preferred).
Experience in vault operations and a strong understanding of the armored transportation industry (preferred).
Demonstrated leadership experience in operations, product support, or customer support environments (preferred).
Knowledge of process improvement methodologies such as Lean and Six Sigma (preferred).
Strong analytical, organizational, and problem-solving skills (preferred).
Ability to work independently and manage multiple priorities in a fast-paced environment (preferred).
Proven track record of maintaining operational standards, integrity, and accountability (preferred).
Strong communication and stakeholder management skills (preferred).

Benefits

Comp & perks

Equal opportunity employer
Drug-free workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operational ProceduresKPI DevelopmentQuality AssuranceDocumentationCustomer ImplementationMicrosoft Office ApplicationsLean MethodologySix Sigma

Soft Skills

Communication SkillsOrganizational SkillsProblem-Solving SkillsRelationship Building