Customer Loyalty Representative

Brink’s Inc

Customer Loyalty Representative retaining customers by identifying churn risks and executing retention strategies for Brink's U.S. Collaborating with internal teams to improve overall customer experience.

Posted 5/5/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

About the role

Key responsibilities & impact

Support Business teams with customers who are at risk of churning with Brinks.
Drive results through calls and activities to retain customers.
Utilize strategies to monitor and guide customer activity.
Take ownership of high-priority customer issues that exceed frontline support capabilities.

Requirements

What you’ll need

3 years of combined customer service and sales experience
Minimum of 3 years’ experience working directly with customers or sales
Minimum of 3 years working with Microsoft Office products

Benefits

Comp & perks

Health insurance
401(k) plan with company match
Medical, dental, vision, and life insurance plans

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicesalesproblem-solvingcommunicationownershipstrategic thinkingcustomer retentionactivity monitoringresults-driven