Brink’s Inc

Client Success Manager

Brink’s Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $106,000 per year

About the role

  • Conduct monthly check-ins and virtual meetings with banking partners to maintain strong relationships and drive referrals
  • Serve as the main point of contact for referred clients to ensure satisfaction and retention
  • Guide clients through onboarding, educating them on products and services
  • Maintain consistent, transparent communication throughout the sales and onboarding journey
  • Address and resolve client issues promptly, escalating when needed
  • Build long-term trusted relationship banking partners retail teams and their clients
  • Prepare and distribute monthly lead and performance reports; log all partner communications in Salesforce
  • Collaborate with sales reps to follow up on leads and advance opportunities through the pipeline
  • Track and manage lead status in Salesforce; ensure proper attribution to referring partners
  • Analyze lead conversion data to identify bottlenecks and recommend improvements
  • Optimize communication strategies based on referral performance insights
  • Oversee day-to-day partner program operations, including onboarding, referral tracking, and reporting
  • Proactively request referrals from satisfied clients and promote the referral bonus program
  • Coordinate with regional sales reps to drive engagement and send personalized follow-ups
  • Maintain accurate Salesforce records, ensuring timely updates and documentation.

Requirements

  • Strong communication and interpersonal skills
  • Experience working with CRM platforms (Salesforce preferred)
  • Excellent organizational and time-management abilities
  • Confident presenting virtually to partners and clients
  • Background in customer success, partnerships, or sales is a plus
  • Analytical thinker with a process improvement mindset
  • Proactive, detail-oriented, and client-focused.
Benefits
  • Sales Incentive Plan (Commission)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
lead conversion analysisreferral trackingreporting
Soft Skills
communication skillsinterpersonal skillsorganizational abilitiestime-management abilitiespresentation skillsanalytical thinkingprocess improvement mindsetproactive attitudedetail-orientedclient-focused