Product Specialist

BRINC Drones

Product Specialist providing customer-facing demo support for BRINC's innovative public safety solutions, maintaining technical expertise and relationship building with public safety agencies.

Posted 4/28/2026full-timeRemote • Alabama, Florida, Louisiana, North Carolina, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Provide customer-facing demo support
Achieve and maintain technical expertise in BRINC OEM products & proprietary software
Possess and maintain an FAA Part 107 Pilot’s License
Build positive relationships with customers and public safety agencies
Maintain a high level of flying proficiency to perform flying duties safely and efficiently
Participate in timely and effective communication with BRINC teammates
Partner with TAEs in the field to deliver live, interactive demonstrations of both hardware and software solutions.
Responsibly manage assigned BRINC equipment to include demonstration truck, station, sUAS kits and all accompanying equipment.
Proactively maintain cleanliness and functionality of all equipment to present BRINC as a solution for our public safety partners.
Proactively conduct detailed preparation testing, pre-operational briefings with contingencies and informative debrief discussions with BRINC personnel while onsite.
Communicate effectively with all team members while onsite and defer questions to the appropriate party during demonstrations.
Complete required recurrent training to comply with company and regulatory requirements
Participate and become certified in comprehensive technical troubleshooting of BRINC technology
Ensure safety practices associated with transport of equipment and technological hardware
Drive and manage the DFR truck to provide on-site support for reps during client meetings, demonstrations, and field events.

Requirements

What you’ll need

Demonstrated and proven Customer Service/Success skillset
Ability to obtain and maintain FAA Part 107 license and maintain currency certifications
Ability to pass a background check and DMV evaluation with a minimum of 2 years clean driving record
Ability to travel up to 75%
Possess and maintain a valid driver’s license in your primary state of residence
Strong ability to communicate effectively and diagnose problems in a fluid environment.

Benefits

Comp & perks

Comprehensive medical, dental and vision plans for our employees and their families
401K plan
Maternity and paternity leave
Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
Flexible work environment
Orca pass (for those in Puget Sound)
Free parking (Seattle office)
Free snacks, drinks and espresso (Seattle office)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical troubleshootingflying proficiencydemonstration supportpre-operational briefingsequipment managementsUAS operationcustomer serviceproblem diagnosis

Soft Skills

effective communicationrelationship buildingteam collaborationproactive maintenancetimely communication

Certifications

FAA Part 107 Pilot’s License