Brilliant Earth

Associate Product Manager, Digital Operations

Brilliant Earth

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ERP

About the role

  • Work with cross-functional teams to gather and document business requirements.
  • Design tailored solutions that address complex business needs, utilizing tools like Shopify apps, Salesforce, automation, and AI to enhance operational efficiency.
  • Own and maintain integrations, with an emphasis on back-end systems such as our DAM, PIM, and transactional ESP.
  • Own end-to-end site health monitoring by establishing systematic processes to track, analyze, and resolve Shopify errors and performance issues, ensuring optimal customer experience.
  • Partner with marketing and merchandising teams to execute technical setup requirements, including gift card generation and promo code generation in Shopify.
  • Provide ongoing support to ensure seamless user experiences and effective use of Shopify solutions.
  • Analyze and optimize business workflows to identify opportunities for improvement.
  • Collaborate with stakeholders to understand pain points and recommend best practices for process enhancements.
  • Develop new and update existing Process Flows and accompanying documentation for business processes, requirements, and technical workflows.
  • Provide training and support to end-users to ensure proper system utilization.
  • Create and execute test plans to ensure the functionality, performance, and quality of digital operations solutions.
  • Troubleshoot and resolve issues as they arise to minimize disruption.
  • Lead project scoping, scheduling, and execution, including UAT and production release.
  • Facilitate internal and cross-functional project meetings, ensuring timely delivery and alignment with business objectives.

Requirements

  • 2+ years of experience in business analysis or product management, ideally in e-commerce, retail, or technology.
  • A BA degree (or equivalent experience) is preferred.
  • Strong understanding of Ecommerce (Shopify preferred) and business operations, such as inventory management, purchasing, and finance.
  • Experience with NetSuite ERP and Salesforce CRM software and integrations is a plus.
  • Background in retail operations is a plus.
  • Strong verbal and written communication skills, with the ability to simplify complex concepts for various stakeholders.
  • Detail-oriented and highly organized with a focus on execution and problem-solving.
  • Strong project management skills, with experience leading large-scale initiatives.
  • Ability to manage multiple priorities in a fast-paced environment.
  • A collaborative team player with a proactive, solution-oriented mindset.
  • Enthusiasm for social and environmental impact, and alignment with Brilliant Earth’s mission.
  • Entrepreneurial spirit, with the ability to adapt and thrive in a startup-like environment.
  • Strong analytical skills and the ability to think critically and recommend innovative solutions.
Benefits
  • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
  • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
  • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
  • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
  • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
  • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
  • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
  • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
  • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
  • Paid Time Off. We know it’s important to recharge and relax.
  • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
  • Disability and Life insurance. 100% employer-paid.
  • Pre-Tax Commuter Benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisproduct managementEcommerceinventory managementpurchasingfinanceproject managementprocess flowstest planstroubleshooting
Soft Skills
communicationdetail-orientedorganizedproblem-solvingcollaborativeproactiveanalyticalcritical thinkingsolution-orientedentrepreneurial
Certifications
BA degree