Brilliant Earth

Product Manager

• Develop and maintain the product roadmap for AI initiatives across all business lines including e-commerce, operations & supply chain, sales, customer service, marketing, and HR.
• Identify high-impact opportunities where AI can transform existing workflows and create new capabilities
• Partner with executive leadership to align AI initiatives with company strategic objectives and mission
• Work directly with business stakeholders across most departments to turn pain points into AI-enabled solutions & capabilities
• Translate business needs into clear product requirements and user stories for AI solutions
• Facilitate workshops and discovery sessions to uncover automation and optimization opportunities
• Own the product backlog for AI projects, prioritizing features based on business impact and technical feasibility
• Lead, steer, and champion the implementation and success of BE's custom-built unified agentic AI platform & framework
• Define acceptance criteria and success metrics for AI-powered features and workflows
• Partner with engineering teams to ensure successful delivery of AI solutions
• Conduct user acceptance testing and gather feedback to iterate on AI implementations
• Serve as the primary liaison between business teams and technology teams for AI initiatives
• Communicate project status, timelines, and outcomes to stakeholders at all levels
• Manage expectations and provide regular updates on AI transformation progress

Product Manager, AI Initiatives

Director

• Lead Brilliant Earth’s Merchandising and Planning functions
• Manage all aspects of the Merchandising function including product assortment, product launch strategy
• Partner with Product Development/Design team to ensure compelling assortment of products
• Oversee the development, management, and execution of financial plans across categories and channels
• Drive financial success of each category by developing assortment plans and investment strategies
• Oversee reporting and analysis of financial performance by category, sub-category, SKU attribute, and channel
• Oversee price optimization initiatives
• Support in implementing new tools and models for data-driven decisions
• Partner with Marketing and Digital teams to maximize product performance
• Hire, train, and mentor direct reports to develop appropriate skills and support their career aspirations
• Create and foster a collaborative, innovative, and results-oriented team culture

Senior Director, Merchandising

Brand Manager

• Oversee retail brand marketing and public relations initiatives
• Develop and articulate a comprehensive retail brand marketing strategy
• Lead integration of brand marketing initiatives across physical showrooms, e-commerce, and emerging channels
• Collaborate with cross-functional teams to optimize store design, layout, visual merchandising, and overall consumer experience
• Develop and implement comprehensive PR strategies to build brand awareness
• Cultivate and manage relationships with key media contacts and industry influencers
• Oversee the management of PR agencies and collaborate on the planning of events
• Partner with senior leadership to define and communicate brand positioning
• Oversee the development of integrated marketing campaigns that drive traffic, sales, and brand affinity
• Foster a culture of creativity, innovation, and accountability within the marketing department
• Lead and mentor team members

Director of Retail Brand Marketing, Public Relations

Financial Planning and Analysis

• Prepare, update and improve the company’s budget and forecasts, including linkages between granular business drivers, operational KPIs and financial statements
• Prepare and deliver annual, quarterly and monthly reporting of company performance vs. budget, including variance analyses
• Drive strategic initiatives through a combination of cross-functional business partnering, analytical insight, and project management
• Review monthly financial reporting in conjunction with senior accounting personnel for accuracy and consistency with company reporting standards
• Support preparation of corporate reporting, including board reports
• Continually improve the quality and scalability of reporting and analysis including driving identification and implementation of new tools and processes
• Develop and design meaningful data visualization dashboards and reporting tools including using agentic AI
• Drive or assist with other ad hoc analyses as required

FP&A Analyst

Human Resources

• Align business objectives with employees and management within the organization
• Deliver value-added service to management, company leadership and employees
• Develop and implement strategic initiatives
• Ensure that people programs support the business needs
• Guide and mentor managers and leaders to be the best people managers
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees

Human Resources Business Partner

• Develop and maintain the product roadmap for AI initiatives across all business lines including e-commerce, operations & supply chain, sales, customer service, marketing, and HR
• Identify high-impact opportunities where AI can transform existing workflows and create new capabilities
• Partner with executive leadership to align AI initiatives with company strategic objectives and mission
• Work directly with business stakeholders across most departments to turn pain points into AI-enabled solutions & capabilities
• Translate business needs into clear product requirements and user stories for AI solutions
• Facilitate workshops and discovery sessions to uncover automation and optimization opportunities
• Own the product backlog for AI projects, prioritizing features based on business impact and technical feasibility
• Lead, steer, and champion the implementation and success of BE's custom-built unified agentic AI platform & framework
• Define acceptance criteria and success metrics for AI-powered features and workflows
• Partner with engineering teams to ensure successful delivery of AI solutions
• Conduct user acceptance testing and gather feedback to iterate on AI implementations
• Serve as the primary liaison between business teams and technology teams for AI initiatives
• Communicate project status, timelines, and outcomes to stakeholders at all levels
• Manage expectations and provide regular updates on AI transformation progress

• Lead Brilliant Earth’s Merchandising and Planning functions, ensuring the right people, processes, and tools are in place to support business growth, profitability, and data driven decision making
• Manage all aspects of the Merchandising function including product assortment, product launch strategy, pricing and promotional strategy/execution, reporting and analysis, etc.
• Partner with Product Development/Design team to ensure Brilliant Earth offers a compelling assortment of products that meets market trends and customer needs while optimizing assortment opportunities
• Oversee the development, management, and execution of financial plans across categories and channels
• Drive the financial success of each category by developing assortment plans and investment strategies that meet sales, gross margin and inventory productivity goals
• Oversee the reporting and analysis of financial performance by category, sub-category, SKU attribute, and channel to identify opportunities and risks, and lead team to implement actions to address
• Oversee price optimization initiatives, including recurring price reviews, price testing and markdowns
• Support in implementing new tools and models to make data-driven decisions around pricing
• Partner with Marketing and Digital teams to maximize product performance by supporting successful new launches and ensuring that products are represented in optimal manner on website and other marketing channels in order to optimize sell-through
• Hire, train and mentor direct reports to develop appropriate skills and support their career aspirations
• Create and foster a collaborative, innovative, and results-oriented team culture

• Serve as subject matter expert on federal, state, and local employment laws, including wage and hour laws, leave management (FMLA, CFRA, paid sick leave), and accommodation requests.
• Partner with leadership and HRBPs to ensure compliance with multi-state employment requirements, conducting regular audits and implementing corrective actions as needed
• Maintain current knowledge of changing employment legislation and proactively update policies, procedures, and practices to ensure organizational compliance
• Manage leave of absence and accommodation process administration, including case management, employee communications, manager guidance, eligibility determination, compliance, vendor partnerships, and tracking.
• Support workers' compensation administration, including claims management, return-to-work coordination, and partnership with our vendor (Chubb)
• Ensure accurate maintenance of employee records and documentation in compliance with federal, state, and local recordkeeping requirements
• Lead company-wide compliance audits including I-9 verification, wage and hour reviews, and policy adherence assessments
• Administer and optimize our HRIS (Oracle HCM/Redwood), serving as a power user and system administrator to ensure data integrity and system efficiency
• Lead process improvement initiatives to streamline HR operations, identifying inefficiencies and implementing scalable solutions as we continue our Oracle Redwood deployment
• Generate and analyze reports and people metrics to support data-driven decision making and identify trends in workforce data
• Maintain accurate employee data across all systems, processing lifecycle changes including promotions, transfers, compensation adjustments, and leave administration
• Assist in the administration of day-to-day benefits operations including new hire enrollments, qualifying life events, COBRA administration, and employee inquiries
• Assist with payroll administration including timecard review, PTO tracking, and resolution of payroll discrepancies
• Serve as liaison between employees and benefits/payroll vendors, escalating complex issues and ensuring timely resolution
• Serve as a trusted resource for employees and managers on HR policies, procedures, benefits, leave administration, and general HR inquiries
• Analyze trends in employee engagement, turnover, and separation data to identify opportunities for improving retention and employee experience
• Support company culture initiatives and employee lifecycle moments, including onboarding and offboarding.
• Contribute to employee engagement strategies and wellness programs to foster a positive workplace environment
• Assist with planning and execution of company-wide events and volunteer initiatives for showroom and headquarters teams

HR Generalist

• Partner with mid-level managers and senior leaders to develop and implement HR processes to support the strategic growth of the business
• Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
• Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction
• Use data to analyze trends and metrics in partnership with the HR group to develop solutions, programs, and policies
• Work with the broader HR team to champion and accelerate a culture in which people feel engaged and inspired to provide top business results
• End-to-end project ownership of cyclical core HR programs (e.g., performance reviews and calibration, compensation cycle, engagement surveys, and reporting)
• Guide and mentor managers and leaders to be the best people managers they can be through regular meetings and 1-1s
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Manage and resolve complex employee relations issues
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance
• Partner with the legal department as needed/required
• Develop contract terms for new hires, promotions, and transfers
• Provide guidance and input on business unit restructures, workforce planning and succession planning
• Identify training needs for business units partnering with dedicated training team on execution and participate in evaluation and monitoring of training programs
• Maintain business literacy about the business unit's financial position, vision, culture, and competition
• Navigate ambiguity, recognize when there is a need for structure, utilize data to drive decision making, and communicate effectively

• Reporting to the Senior Vice President of Merchandising, the Senior Director of Merchandising is responsible for driving assortment, planning, pricing, and promotional strategies that support sales, gross margin, and inventory targets across all categories and channels.
• Passionate about both product and data-driven decision making, this leader will lead and manage critical Merchandising and Planning functions, ensuring the right people, processes and tools are in place to drive topline growth and profitability while supporting company/brand goals.
• Balancing creative vision with analytical thinking, this leader will be a market expert who can develop innovative merchandising strategies that deliver against financial targets.
• They will also lead pricing optimization initiatives, manage merchandise reporting and analysis, be responsible for inventory management and health, and drive the forecasting process across the business.
• The ideal candidate is an accomplished merchandising professional with an elevated aesthetic and experience with premium brands/categories, who has operated in a digital, high-growth environment.
• They are an experienced people manager who can balance strategic thinking with hands-on execution and are adept at implementing new tools and processes to help scale a fast-growing and innovative brand.
• They are a collaborative leader who can effectively partner across the organization to drive initiatives forward, including with Marketing, Operations, Retail, Product Development, and eCommerce teams, while fostering an innovative and results-oriented culture.
• What you’ll do: Lead Brilliant Earth’s Merchandising and Planning functions, ensuring the right people, processes, and tools are in place to support business growth, profitability, and data driven decision making.
• Manage all aspects of the Merchandising function including product assortment, product launch strategy, pricing and promotional strategy/execution, reporting and analysis, etc.
• Partner with Product Development/Design team to ensure Brilliant Earth offers a compelling assortment of products that meets market trends and customer needs while optimizing assortment opportunities
• Oversee the development, management, and execution of financial plans across categories and channels.
• Drive the financial success of each category by developing assortment plans and investment strategies that meet sales, gross margin and inventory productivity goals.
• Oversee the reporting and analysis of financial performance by category, sub-category, SKU attribute, and channel to identify opportunities and risks, and lead team to implement actions to address.
• Oversee price optimization initiatives, including recurring price reviews, price testing and markdowns.
• Support in implementing new tools and models to make data-driven decisions around pricing.
• Partner with Marketing and Digital teams to maximize product performance by supporting successful new launches and ensuring that products are represented in optimal manner on website and other marketing channels in order to optimize sell-through.
• Hire, train and mentor direct reports to develop appropriate skills and support their career aspirations.
• Create and foster a collaborative, innovative, and results-oriented team culture.
• You’re a great fit if you have: Bachelor’s degree; MBA is a plus
• 10+ years of experience in a merchandising, buying, or category management capacity working for an innovative retailer or ecommerce company
• Keen eye for product and trend; experience with premium brands and/or jewelry a plus
• Working knowledge of demand forecasting, retail merchandise planning, inventory management best practices and inventory systems
• Experience working in a fast-paced, dynamic, high-growth environment requiring new process creation, process improvement, task prioritization, and strategic project management to lead team in implementing key initiatives while supporting business scaling
• Analytical and data-driven with proven track record of driving business results and meeting KPIs
• Strategic mindset and structured problem-solver
• Attracts and develops talent, motivates team members, and manages performance effectively
• Honed ability to develop effective working relationships with cross functional partners and influence and drive results cross functionally in a way that enriches the company's culture and overall team performance
• Strong command of digital/e-commerce merchandising metrics and KPIs
• Commitment to respect and inclusion in the workplace
• Excellent written and verbal communication, presentation and problem-solving skills
• Proficient in Microsoft Excel