Brilliant Earth

Accountant

• Own portions of month-end closing process and associated reconciliations
• Develop and document business processes and accounting policies to maintain and strengthen internal controls
• Act as a liaison between the Finance team and Sales, Operations and Inventory regarding accounting processes and procedures
• Analyze financial statements and other corporate reporting to identify business trends and opportunities for improvement to management
• Field finance & accounting inquiries from the CFO, Controller, Accounting Manager, Senior Leadership and company managers
• Assist in the preparation of financial statements and financial audits, including preparation of PBCs

Senior Corporate Accountant

Product Manager

• Work with cross-functional teams to gather and document business requirements.
• Design tailored solutions that address complex business needs, utilizing tools like Shopify apps, Salesforce, automation, and AI to enhance operational efficiency.
• Own and maintain integrations, with an emphasis on back-end systems such as our DAM, PIM, and transactional ESP.
• Own end-to-end site health monitoring by establishing systematic processes to track, analyze, and resolve Shopify errors and performance issues, ensuring optimal customer experience.
• Partner with marketing and merchandising teams to execute technical setup requirements, including gift card generation and promo code generation in Shopify.
• Provide ongoing support to ensure seamless user experiences and effective use of Shopify solutions.
• Analyze and optimize business workflows to identify opportunities for improvement.
• Collaborate with stakeholders to understand pain points and recommend best practices for process enhancements.
• Develop new and update existing Process Flows and accompanying documentation for business processes, requirements, and technical workflows.
• Provide training and support to end-users to ensure proper system utilization.
• Create and execute test plans to ensure the functionality, performance, and quality of digital operations solutions.
• Troubleshoot and resolve issues as they arise to minimize disruption.
• Lead project scoping, scheduling, and execution, including UAT and production release.
• Facilitate internal and cross-functional project meetings, ensuring timely delivery and alignment with business objectives.

Associate Product Manager, Digital Operations

Manager

• Design, implement, and analyze A/B and multivariate tests across the site to improve CTR, down-funnel metrics, and conversion rates
• Develop comprehensive testing roadmaps based on data analysis, user behavior insights, and business priorities
• Partner with cross-functional teams (UX, engineering, marketing, product) to execute tests and implement winning variations
• Monitor and report on test performance, providing actionable insights and recommendations to stakeholders
• Build and maintain a testing calendar that balances quick wins with longer-term strategic experiments
• Collaborate with brand, retail, and merchandising to strategize and execute cross functional initiatives across the site experience
• Optimize product listing page (PLP) experiences including product sort algorithms, filter functionality, and navigation structure, product badging strategy and product recommendations across all digital properties
• Leverage merchandising tools and platforms to enhance product discoverability and drive conversion
• Analyze customer behavior patterns to inform merchandising strategies and product placement decisions
• Collaborate with product and merchandising teams to ensure optimal product mix and presentation
• Continuously refine site navigation and information architecture based on performance data
• Use personalization across the digital experience to further optimize the shopping journey
• Define and test conversion levers including but not limited to product badging, company initiatives, urgency messaging, etc.
• Define and track KPIs related to conversion, engagement, and customer journey metrics
• Build dashboards and reporting frameworks in partnership with Insights and Analytics team to measure impact and communicate results
• Identify optimization opportunities through analysis of user behavior, funnel performance, and site analytics
• Conduct competitive analysis and industry research to identify best practices and emerging trends

Conversion Rate Optimization Manager

Strategy

• Define, develop, lead, and execute a comprehensive Reddit strategy aligned with Brilliant Earth's brand positioning and business objectives
• Identify key subreddits and communities where our target audiences engage (engagement rings, bridal, jewelry, etc.)
• Create content calendars and engagement frameworks that balance brand building, digital objectives, with community value
• Monitor, analyze, and share Reddit trends, competitive activity, and emerging conversations relevant to the jewelry, engagement rings, and other relevant categories
• Actively participate in relevant subreddit communities as an advocate for the brand and trusted voice within the community
• Guide and moderate discussions in both branded and unbranded subreddits
• Respond to mentions, questions, and concerns about Brilliant Earth with authenticity and transparency
• Build relationships with subreddit moderators and influential community members and leverage those relationships in supporting the channel strategy
• Identify opportunities to drive positive sentiment and achieve objectives. For example - AMAs, expert contributions, and educational content
• Drive initiatives that improve brand perception and contribute to positive SERP results and LLM training data
• Monitor and manage brand mentions and track sentiment across subreddits and users
• Manage crisis situations and both positive and negative feedback
• Create playbooks for handling common scenarios (competitor comparisons, pricing questions, ethical sourcing inquiries)
• Track key metrics including sentiment analysis, engagement rates, mention volume, and referral traffic
• Analyze the impact of Reddit activity on search visibility, brand awareness, and consideration
• Provide regular reporting on community health, brand sentiment trends, and program ROI
• Continuously optimize strategy based on performance data and community feedback
• Partner with Brand, Digital, Merch, Customer Service, and Retail teams to ensure brand consistency
• Collaborate with Brand, Content, Customer Service, and SEO teams to inform content strategy based on Reddit insights
• Work with Customer Service to address product or service issues that surface on Reddit
• Share competitive intelligence and customer insights with relevant stakeholders

Senior Corporate Accountant

Associate Product Manager, Digital Operations

Conversion Rate Optimization Manager

Strategy Manager