Associate Director of Operations

Brilliant Corners

Associate Director of Operations leading Fiscal Intermediary operations for Brilliant Corners. Collaborating with cross-functional teams and standardizing operational systems across California.

Posted 5/19/2026full-timeLos Angeles • California • 🇺🇸 United StatesSenior💰 $100,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead daily FI workflows, including intake/onboarding, approvals, payment processing, exception handling, and month-end reconciliation.
Monitor SLAs, spenddown, variance, and payment timeliness.
Serve as the operations liaison for Program Directors and regional teams, providing guidance, troubleshooting, and escalation support.
Ensure operational alignment and consistent service delivery across programs and regions.
Manage, optimize, and drive adoption of ERP, contract management, and related systems.
Configure workflows, user roles, automations, and data quality controls.
Develop dashboards, KPIs, and reports that ensure accurate, actionable operational and financial insights for leadership.
Map, redesign, and standardize workflows for efficiency, scalability, consistency, and compliance.
Create and maintain SOPs, templates, and standardized toolkits.
Embed compliance checkpoints into operational and program workflows and ensure documentation aligns with funder and audit requirements.
Identify bottlenecks and lead continuous improvement initiatives.
Develop and deliver training for systems, workflows, and SOPs.
Lead change management efforts to support adoption and sustained use.

Requirements

What you’ll need

5+ years of experience in operations management, systems implementation, fiscal processes, or related roles within mission-driven or public-sector environments.
Proven experience leading cross-functional teams or initiatives across multiple sites.
Demonstrated success implementing and managing operational systems and workflows.
Experience working with government-funded programs, compliance frameworks, and braided funding.
Demonstrated leadership progression, with increasing responsibility and management scope over the course of the candidate’s career.
Deep commitment to Housing First principles, Brilliant Corners’ mission, and advancing diversity, equity, and inclusion.
Proven operational leadership, including budget oversight and management of large, geographically distributed teams through an equity lens.
Strong financial and analytical acumen, with experience managing budgets, government contracts, and complex resource allocation.
Demonstrated ability to lead multiple complex initiatives, empower teams, and exercise sound judgment in interpersonal and business decisions.
Strategic, systems-oriented thinker skilled in inclusive design, solution development, and transparent decision-making processes.
Strong, proactive communication and interpersonal skills, including active listening, empathy, and the ability to give and receive constructive feedback.
Anticipates operational challenges and proactively designs solutions to meet evolving program and funder needs.
Proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel); Salesforce experience a plus.

Benefits

Comp & perks

Health Care Plan (Medical, Dental, & Vision)
Retirement Plan (With 5% Match)
Life Insurance (Basic, Voluntary and AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Wellness Resources
Hybrid Work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementsystems implementationfiscal processesbudget managementworkflow optimizationdata quality controlsKPI developmentcompliance documentationcontinuous improvementchange management

Soft Skills

leadershipstrategic thinkinginterpersonal skillsactive listeningempathyproblem-solvingcommunicationteam empowermentjudgmentinclusive design