Briljent

Call Center Representative

• Support the Indiana account as a Call Center Agent (hybrid role)
• Respond to inbound calls and make outbound calls as needed to support members and providers
• Provide accurate information and resolve inquiries related to healthcare services, eligibility, claims, and other program-related topics
• Document all interactions in the appropriate systems with attention to detail and accuracy
• Escalate complex issues to appropriate teams while maintaining ownership of the customer experience
• Adhere to performance metrics including call quality, response time, and customer satisfaction
• Maintain confidentiality and comply with HIPAA and other regulatory requirements
• Collaborate with team members and supervisors to ensure continuous improvement and service excellence

Call Center Agent

Proposal Manager

• Develop high-caliber, persuasive proposal content that articulates Briljent’s capabilities and secures new business.
• Build and maintain a comprehensive understanding of Briljent’s services and industry trends to effectively position proposals.
• Collaborate with cross-functional teams and subject matter experts to gather information and articulate technical details in a client-friendly manner.
• Craft clear, customized, concise, and compelling proposal content tailored to specific client requirements.
• Develop and maintain a library of reusable proposal content for efficient proposal creation.
• Ensure proposal content meets RFx guidelines and maintains detail, consistency, and compliance.
• Lead and coordinate the end-to-end proposal development process from initiation to post-submission, ensuring adherence to timelines and quality standards.
• Conduct thorough reviews of proposal requirements and develop strategic approaches to address key client needs.
• Navigate ambiguity and demonstrate flexibility in adjusting to changing priorities and requirements.
• Proactively identify opportunities for process improvement and contribute to evolving proposal development practices appropriate for a nimble, growing organization.
• Aim to produce data-driven, compliant, responsive, and empathetic proposals that tell compelling stories of customized solutions.

Data Analyst

• Lead Data-Driven Projects: manage the full lifecycle of data warehouse and analytics initiatives using PMI PMBOK
• Drive Strategic Execution: oversee project planning, resource forecasting, risk mitigation, and delivery using PMBOK and Agile methodologies
• Foster Stakeholder Engagement: build relationships with clients, end users, and cross-functional teams to gather requirements and resolve issues
• Ensure Quality and Compliance: review deliverables, enforce standards, manage change control and contract compliance
• Communicate and Collaborate: facilitate meetings, status reporting, and executive updates
• Mentor and Inspire Teams: lead and motivate direct and matrixed resources, promote knowledge sharing and continuous improvement
• Work to make healthcare data accessible, secure, and actionable

Data Analytics Project Manager

• Dive deep into healthcare data to uncover insights that drive smarter decisions
• Build and maintain powerful dashboards and reports using SQL and BI tools
• Partner with stakeholders to translate complex requirements into actionable solutions
• Ensure data accuracy and integrity across all reporting efforts
• Lead data profiling and validation to detect and resolve anomalies
• Document processes and maintain clear technical records
• Mentor junior analysts and share your expertise
• Stay ahead of the curve with emerging tech and best practices
• Remote position with occasional travel to Springfield, IL; prefer candidates within a drivable commute to Springfield, IL

Senior Data Analyst

Project Manager

• Lead the initiation, planning, execution, and closing of Professional Services projects
• Define project scope, goals and deliverables
• Identify project tasks, required resources, and expenses
• Manage resource allocations of assigned resources
• Manage project resources to ensure successful completion of the project and provide timely performance feedback
• Develop scope, cost and schedule baselines
• Ensure quality of all project deliverables to Briljent standards and client requirements
• Constantly monitor and report on project progress to all stakeholders
• Identify, obtain approval for, document and implement changes to scope, cost, and schedule baselines
• Review and approve client and subcontractor invoices
• Monitor project budget and hours to achieve target gross margin goals
• Accurately forecast resource utilization and revenue recognition for assigned projects
• Manage communication between project team and all client stakeholders to ensure successful project outcomes, customer satisfaction, and a positive employee experience
• Identify, monitor, and mitigate project risks
• Ensure that all project assets are appropriately named and stored according to company guidelines
• Ensure security and protection of all sensitive project data, including but not limited to client proprietary information, private health information (PHI) and non-public personal information (NPI)

Senior Project Manager

Technical Writer

• Create easy-to-understand user content and product documentation to meet project requirements, increase product clarity, support user performance, and maximize usability.
• Work collaboratively with developers, business systems analysts, and technical SMEs to conduct knowledge gathering interviews and to ensure content accuracy.
• Produce clear and approachable documentation that adheres to implemented style guides and current industry best practices.
• Develop and maintain a variety of complex technical user documentation that meets contractual requirements.
• Use standardized templates for functional requirements documents, technical architecture documentation, process flows, and design specifications.
• Effectively communicates project status, needs, roadblocks, or successes in a transparent manner.