Briljent

IT Support

• Respond to inbound calls and emails from providers and trading partners regarding EDI claim submissions, rejections, and processing issues.
• Troubleshoot and resolve technical issues related to electronic data interchange (EDI) formats, transactions, and connectivity.
• Accurately document all interactions and resolutions in the designated tracking systems.
• Collaborate with internal teams to escalate and resolve complex issues as needed.
• Educate callers on EDI processes, requirements, and available resources.
• Maintain up-to-date knowledge of Medicaid policies and Briljent systems and procedures.

Claims EDI Helpdesk Representative