Develop strategies to improve payment-processing efficiency and reduce operational risk.
Identify opportunities to optimize our processing strategies and customer interventions. Work with stakeholders to prioritize and plan for improvement.
Collaborate with software engineers, data science, operations, finance, and product managers to implement and measure new strategies and enhancements to the platform
Create automated monitors to systematically detect anomalies, identify discrepancies, errors, or potential fraud, and take appropriate action.
Conduct thorough investigations into payment-related issues, errors, and returns. Collaborating with internal teams to resolve discrepancies promptly.
Develop and maintain detailed documentation of payment processes, procedures, and workflows. Mentor and train others on the same.
Perform reconciliations and audits of financial data to ensure accuracy and integrity.
Support cross-functional projects and initiatives related to payment systems and operations.

Requirements

5+ years of experience in payment operations or a similar role within the fintech, banking, or payments industry.
Proficiency in utilizing analytical tools and software for data analysis and reporting (e.g., SQL, Python).
Strong understanding of payment systems, including ACH, card networks, and emerging payment technologies.
Excellent problem-solving skills with the ability to analyze complex data sets and draw actionable insights.
Detail-oriented with a focus on accuracy and the ability to work efficiently in a fast-paced environment.
Strong communication skills to collaborate effectively with cross-functional teams and stakeholders.
Bachelor's degree in Finance, Accounting, Business, or another analytical field.
Knowledge of regulatory compliance requirements such as GDPR, AML, and other relevant standards is a plus.

Benefits

Medical, dental, and vision insurance
Flexible PTO Policy
401k plan
Paid Parental Leave
Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health support
Monthly reimbursements to use against wifi and cell phone bills
Annual reimbursement for Learning & Development
Help hard working Americans build a brighter financial future
High-growth company
A dynamic, flexible and collaborative start-up work environment with a highly talented team

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

SQLPythonpayment systemsACHcard networksdata analysisreportingreconciliationsauditsautomated monitoring

problem-solvingdetail-orientedcommunicationcollaborationmentoringtraininganalytical thinkingtime managementadaptabilitystakeholder management