brightwheel

Onboarding Specialist – Temporary

brightwheel

contract

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Assist customers in learning and adopting the brightwheel product for their center
  • Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
  • Prioritize accounts upon which to take strategic, timely actions to complete the implementation process
  • Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
  • Diagnose and resolve technical challenges our customers experience as they get the system configured
  • Serve as the expert on brightwheel’s technology platform for customers and other cross-functional teams
  • Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journey
  • Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
  • Continue to sell the value of the software to gain buy-in and trust in brightwheel’s capabilities

Requirements

  • 2+ years of customer success, sales, and/or account management experience
  • Associate’s degree, Bachelor's degree, or comparable professional experience
  • A proven track record in onboarding new customers is a plus
  • Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
  • Ability to create urgency and motivate people to launch with brightwheel
  • Excellent collaboration, organization, time-management, and prioritization skills
  • Ability to self-manage time-sensitive and detailed tasks to deliver on time every time
  • Exceptional phone and written English communication skills. Bilingual written and verbal communication ability (specifically Spanish) is a plus.
  • Great attention to detail - nothing can slip through the cracks when we’re supporting our customers
  • Patience and empathy while teaching customers or handling tricky customer situations
  • Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
  • Comfort with working remotely using communication tools such as Slack, Google Suite, and Zoom
  • Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred
Benefits
  • Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingtroubleshootingtechnical supportaccount managementsales
Soft Skills
critical thinkingcollaborationorganizationtime managementprioritizationcommunicationpatienceempathyattention to detailself-management
Certifications
Associate's degreeBachelor's degree