Patient Services Representative

BrightView

Patient Services Representative serving as BrightView Health’s first patient contact in its substance-use and behavioral-health clinics. Scheduling appointments, collecting payments, maintaining insurance records, and coordinating follow-up care.

Posted 8/4/2026full-timeMaumee • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and problem-solving abilities while maintaining compliance with HIPAA and regulatory requirements. Proficient in managing patient accounts and scheduling within a multidisciplinary healthcare environment.

Highest-signal resume keywords

Customer ServiceProblem-SolvingHIPAA ComplianceAppointment SchedulingMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Account ManagementPoint Of Service PaymentsInsurance VerificationDocumentation Systems

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyCollaborationAdaptability

Tools & Technologies

MS OfficeOutlookTeamsWord

Industry Keywords

HIPAA42-CFR Part 2Healthcare CompliancePatient InquiriesCustomer Service Standards

About the role

Key responsibilities & impact

Serve as the first point of contact for patient inquiries and customer services
Assist with problem solving patient issues
Schedule and confirm patient appointments
Collect point of service payments, including patient copays and other patient financial responsibility
Communicate with clinic teams and central support regarding appointments and follow-up needs
Attend required meetings, huddles, and clinic-team collaboration activities
Maintain accurate new and current patient accounts, including insurance and billing information
Operate in compliance with HIPAA, 42-CFR Part 2, work standards, and regulatory requirements

Requirements

What you’ll need

High School Diploma or equivalent
2+ years of prior front desk experience preferred
Excellent verbal and written communication skills
Strong customer service-centric approach and initiative to offer solutions
Empathy and compassion when supporting patients’ recovery journeys
Ability to work with diverse colleagues and patients
Problem-solving ability and sense of urgency
Ability to collaborate in a multidisciplinary healthcare environment
Adaptability within a dynamic work environment
Technological capability across multiple communication and documentation systems
Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
High degree of integrity and compliance with work standards and regulatory requirements
Familiarity with HIPAA and 42-CFR Part 2 desired

Benefits

Comp & perks

PTO (Paid Time Off)
Immediately vested and eligible in 401k program with employer match
Company sponsored ongoing training and certification opportunities
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
Tuition Reimbursement after 1 year in related field
Supportive work environment dedicated to professional growth and development