Director of AI – Automation

BrightView

Director of AI & Automation managing technology solutions and automation processes in healthcare. Leading strategic initiatives and designing AI solutions to enhance operational efficiency.

Posted 5/15/2026full-timeNorwood • Ohio • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformRPA

About the role

Key responsibilities & impact

Conduct structured discovery with functional teams (front desk, call center, medical assistants, clinical operations, billing, HR) to surface high-friction, high-volume manual processes.
Support finance and analytics teams to quantify automation opportunity value — time savings, error reduction, cost avoidance, patient/staff experience improvement.
Evaluate build vs. buy vs. configure for each opportunity, with a bias toward in-house development using available platforms.
Maintain an ongoing opportunity pipeline to ensure the organization is continuously identifying new areas for improvement.
Develop and maintain a rolling automation and AI roadmap, ranked by impact, feasibility, and strategic alignment.
Present prioritized roadmaps to the executive sponsor with supporting business cases and resource requirements.
Manage tradeoffs between quick wins and longer-horizon investments, balancing speed of value delivery with solution durability.
Support finance and analytics teams track and report on ROI and outcome metrics for deployed solutions.
Serve as a credible, non-technical communicator to the executive team — translating complex AI and automation concepts into clear business implications.
Build and maintain trusted relationships with department heads and functional leads; act as a collaborative partner, not a top-down implementer.
Proactively surface risks (vendor dependency, data privacy, regulatory compliance under HIPAA) and recommend mitigation strategies.
Represent the AI & Automation function in organizational planning discussions and technology governance forums.
Directly design, build, deploy, and support automation and AI solutions — this is a hands-on role, not purely advisory.
Leverage available tools, including Microsoft Copilot and Claude AI (Anthropic), as a core development accelerator for natural language processing, document intelligence, workflow generation, and internal tooling.
Utilize integration platforms, RPA tools, and API-based workflows to connect disparate healthcare software systems (EHR, PM, scheduling, billing, communication platforms).
Collaborate with IS&T colleagues on infrastructure, security, and data governance requirements for each solution.
Build solutions with maintainability in mind — document thoroughly and design for handoff or scale as the team grows.
Assess existing vendor-hosted AI solutions and develop transition plans to migrate appropriate capabilities in-house.
Evaluate and recommend platforms, tools, and APIs; manage vendor relationships for any retained third-party solutions.
Monitor the AI and automation vendor landscape for new capabilities relevant to healthcare services operations.

Requirements

What you’ll need

5–8 years of total professional experience in technology, automation, or data roles.
3+ years directly designing and deploying automation or AI solutions in a business context.
2+ years in a healthcare, health-adjacent, or highly regulated services environment preferred (not required).
Demonstrated experience working cross-functionally with non-technical stakeholders and translating business needs into technical solutions.
Passion for rapid technology advancement as applied for commercial and productivity benefits.
Bachelor’s degree required; Computer Science, Information Systems, Engineering, Health Informatics, or a related technical field strongly preferred.
Certifications in AI/ML platforms, RPA tools (UiPath, Automation Anywhere, Power Automate), or cloud platforms (Azure, AWS, GCP) are advantageous

Benefits

Comp & perks

PTO (Paid Time Off)
Immediately vested and eligible in 401k program with employer match.
Company sponsored ongoing training and certification opportunities.
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
Tuition Reimbursement after 1 year in related field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automation solutionsAI solutionsnatural language processingdocument intelligenceworkflow generationAPI-based workflowsRPA toolsintegration platformsdata governancevendor management

Soft Skills

cross-functional collaborationnon-technical communicationrelationship buildingrisk managementstrategic alignmentproblem-solvingbusiness case developmentstakeholder engagementadaptabilityproject management

Certifications

AI/ML certificationsRPA certificationscloud platform certifications