Customer Care Associate
Health Advocate
Targeted Case Manager I
BrightView
full-time
Posted on:
Location Type: Office
Location: Paris • Kentucky • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Assess patient eligibility for specific service needs, developing individualized integrated action plans.
- Refer and connect patients to resources, monitoring adherence and providing necessary follow-ups.
- Assist patients in accessing medical, social, education, and employment resources.
- Complete detailed reports on needs assessment and case management activities.
- Ensure timely and comprehensive input of all necessary case management data into the electronic patient health record.
- Provide crisis and de-escalation techniques.
- Ensure patients have reliable transportation to BrightView and other care providers.
- Attend required meetings, including supervision, treatment team meetings, and quarterly in-service.
- Adhere to regulatory and company requirements in documentation and evaluation.
- Participate in TCM audit, meeting assessment and treatment plan completion expectations.
Requirements
- 1 year of experience working with adults in a human service setting.
- Prior experience with harm reduction (preferred).
- Bachelors Degree in a related Behavioral Science field.
- Excellent verbal and written communication skills
- Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
- Competent at working with a diverse population of colleagues and patients
- Natural problem solver
- Team-player, able to work collaboratively in a multidisciplinary healthcare environment
- Adaptable and agile within a dynamic work environment
- Technologically capable, comfortable operating in multiple systems for communication and documentation purposes.
- Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
- Familiarity with HIPAA and 42-CFR Part 2 desired
Benefits
- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match
- Company sponsored ongoing training and certification opportunities.
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
- Tuition Reimbursement after 1 year in related field
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementneeds assessmentcrisis interventionharm reductiondocumentationaction planningpatient assessmentdata entry
Soft skills
communicationempathyproblem solvingcollaborationadaptabilitycompassionteamwork
