Center Director
BrightView
GoJavaScript
Job Level
Lead
Tech Stack
GoJavaScript
About the role
- Leads and manages all aspects of patient flow and clinic operations and executes BrightView’s operations playbook for the clinic
- Plans, leads, and delivers regular team meetings
- Ensures a consistent and high-quality patient experience and resolves issues and conflicts within the center
- Ensures clinic staff compliance with established policies, procedures, workflows, and training
- Effectively manages all site-level personnel across multiple professional disciplines and cultivates staff development
- Establishes staff performance improvement plans and redirection/retraining efforts
- Develops community partnerships in collaboration with BrightView’s Outreach teams and ensures collaboration with Quality department partner
- Fulfills Program Administrator Role as outlined by State Administrative Code as needed
- Follows and enforces all federal, state, and local healthcare requirements and is responsible for new staff onboarding and training
Requirements
- 2+ years of experience in a human service-related field, preferably in a drug and alcohol setting
- OR 2+ years’ experience in a clinic-based position within BrightView with leadership/management responsibilities
- Bachelor’s degree preferred
- Demonstrated management and leadership capabilities
- Ability to build a team-centric environment with colleagues
- Ability to cultivate collaboration amongst staff in a multidisciplinary healthcare environment
- Competent at working with a diverse population of colleagues and patients
- Natural problem solver with a sense of urgency
- Consistently demonstrates professionalism and gracefully manages conflict
- Adaptable and agile within a dynamic work environment
- Excellent verbal, written, and presentation skills
- Highly empathetic and compassionate to support patients’ recovery
- Embraces BrightView’s culture of compliance and operates with integrity
- Prior experience with harm reduction a plus
