Director

• Leads and manages all aspects of patient flow and clinic operations.
• Executes on BrightView’s operations playbook for the clinic.
• Plans, leads, and delivers regular team meetings.
• Responsible for ensuring a consistent and high-quality patient experience within the clinic setting.
• Identifies and facilitates resolution of issues and conflicts within the center.
• Ensures clinic staff compliance with established policies, procedures, workflows, and training.
• Effectively manages all site-level personnel across multiple professional disciplines.
• Cultivates staff development and sets clear expectations for performance.
• Establishes staff performance improvement plans and redirection/retraining efforts.
• Develops community partnerships in collaboration with BrightView’s Outreach teams.
• Ensures proper collaboration with the Quality department partner.
• Fulfills Program Administrator Role as outlined by State Administrative Code as needed.
• Follows and enforces all federal, state, and local healthcare requirements.
• Responsible for new staff onboarding and training.

Center Director

Study Associate Director