Serve as the primary technical point of contact for marquee enterprise customers.
Develop deep knowledge of the customer’s architecture, priorities, and success metrics.
Build trusted relationships with technical stakeholders, leadership, and executive sponsors.
Act as a strategic advisor, aligning Brightspot capabilities with customer needs.
Document and track near-term and mid-term strategic goals
Lead technical conversations around architecture, integrations, scalability, performance, and best practices.
Translate customer requirements into actionable plans for Engineering and Product teams.
Facilitate design discussions and solution reviews.
Proactively identify risks and coordinate mitigation strategies.
Perform light technical configuration changes when appropriate.
Own and lead bridge calls during priority incidents.
Coordinate internal teams to ensure rapid resolution.
Provide clear, timely communication to stakeholders throughout the incident lifecycle.
Conduct post-incident reviews, including root cause summaries and action tracking.
Schedule and lead recurring technical reviews, roadmap discussions, and executive updates.
Drive agendas, document decisions and action items, and ensure accountability.
Maintain visibility into open issues, enhancements, and ongoing initiatives.
Track commitments and ensure delivery against milestones.
Act as a professional and transparent ambassador for Brightspot.
Advocate internally for customer priorities while protecting engineering focus.
Partner with Sales to identify growth opportunities within the account.
Improve coordination and communication between the customer and internal teams.

Requirements

5+ years of experience in a Technical Account Manager, Solutions Architect, Customer Success, or similar technical customer-facing role
Significant enterprise-level account management experience
Prior hands-on experience in DevOps, Infrastructure, or Software Engineering environments
Strong technical foundation (cloud infrastructure, APIs, SaaS architectures, integrations, networking, etc.)
Proven ability to lead architecture-level discussions and complex technical conversations.
Experience managing high-pressure incidents and leading escalation bridges.
Strong program/project management skills with demonstrated milestone ownership.
Ability to work cross-functionally with engineering, product, support, and sales teams.
Exceptional written and verbal communication skills.
Demonstrated leadership and proactive ownership.
Experience operating in on-call or high-availability environments.
Familiarity with modern deployment practices and infrastructure tooling (e.g., Cloudflare or similar platforms)

Benefits

health, dental, and vision insurance
3 weeks paid vacation
paid sick leave
paid company holidays
Safe Harbor 401(k) with employer matching
continuing education stipend
3-week paid sabbatical after your 5th anniversary

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

DevOpsInfrastructureSoftware Engineeringcloud infrastructureAPIsSaaS architecturesintegrationsnetworkingprogram managementproject management

Soft Skills

communicationleadershipproactive ownershiprelationship buildingstrategic advisingrisk identificationmilestone ownershipcross-functional collaborationincident managementdocumentation