Supervisor, Field Operations Support
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Handle the daily management and supervision of 15-20 call center employees
- Handle escalations from internal departments
- Build partner relationship with field support to promote a positive experience for our customers
- Maintain production levels by setting goals for team members and actively coaching towards those goals
- Provide coaching and counseling via group meetings and individual employee counseling
- Seek to continually improve work methods and results individually and for the team
- Create a positive work environment
Requirements
- Mid-level supervisor typically with 2-5 years of experience
- Strong leadership, team building, customer service, analytical, problem solving, conflict resolution and interpersonal skills
- Strong Communication Skills (Oral and Written)
- Proficiency with MS Excel, PowerPoint, PowerBi
Benefits
- Competitive compensation and comprehensive benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MS ExcelPowerPointPowerBi
Soft skills
leadershipteam buildingcustomer serviceanalytical skillsproblem solvingconflict resolutioninterpersonal skillscommunication skills