Technical Design Engineer

Brightspeed

Technical Design Engineer at Brightspeed, working on customer onboarding and technical designs for advanced services in internet connectivity. Focused on enhancing customer engagement and service implementation.

Posted 5/14/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Customer Onboarding - High touch engagement with the customer and/or vendors once the order is closed/submitted.
Programs all user & group features required for a successful activation/cutover.
Coordinate with project management any/all required details to support with the scheduling of installation.
Provide day 1 test & turnup support to customers
Identify platform or product gaps, providing feedback to product management.
Perform new feature interoperability testing, including any necessary UAT.
Create, modify, or update platform, feature, portal, and device documentation as needed.
Provide single point of contact for large customer onboarding projects.
For large/complex opportunities identified by leadership, provide SME support for pre-sales discovery and solution development.

Requirements

What you’ll need

5+ years of experience designing advanced managed services
Bachelor’s degree
Certifications – Voice+, Broadsoft, Ring Central

Benefits

Comp & perks

competitive medical, dental, vision, and life insurance
an employee assistance program
a 401K plan with company match
a host of voluntary benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer onboardinguser features programminginstallation schedulingUATinteroperability testingdocumentation creationfeature modification

Soft Skills

high touch engagementcoordinationcommunicationproblem solvingcustomer support

Certifications

Voice+BroadsoftRing Central