National Sales Channel Manager – Door-to-Door

Brightspeed

Channel Manager overseeing national sales channel initiatives for Door-to-Door (D2D) services at Brightspeed. Collaborating with vendors to enhance sales growth while maintaining compliance and quality standards.

Posted 5/12/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support the implementation and field execution of Brightspeed’s national D2D growth initiatives across assigned markets
Assist with the deployment of sales campaigns, new market launches, and partner-led initiatives
Ensure vendor partners execute Brightspeed sales strategies consistently and in alignment with established standards and playbooks
Support the launch of D2D sales activity in newly activated MDU properties following New Open For Sale (NOFS) completion
Assist with the development and execution of building-level sales blitz strategies designed to drive early penetration within the first 30, 60, and 90 days post-activation
Coordinate with internal teams and vendor partners to ensure market readiness and effective execution
Manage day-to-day operational relationships with assigned D2D vendor partners to support sales performance and execution
Monitor partner headcount deployment, productivity, and market coverage to ensure alignment with business needs
Facilitate weekly partner performance and accountability meetings
Support performance improvement plans and corrective actions when performance gaps are identified
Assist with onboarding new vendor partners, including training coordination, systems access, and compliance readiness
Support targeted campaigns focused on Optical Network Terminal (ONT) reactivation and customer win-back opportunities across inactive fiber addresses
Coordinate campaign deployment, vendor participation, and field readiness
Track campaign performance and provide insights to improve conversion rates and sales effectiveness
Monitor sales performance across assigned vendor partners using defined Key Performance Indices (KPIs) and reporting tools
Maintain performance tracking related to productivity, quality metrics, and sales outcomes
Identify operational challenges or performance risks and escalate insights and recommendations to the Senior Manager
Prepare performance summaries, trends, and insights for leadership review
Support enforcement of Brightspeed sales standards, compliance requirements, and regulatory guidelines
Conduct periodic sales audits, field observations, and order reviews to ensure a high-quality customer experience
Coordinate with internal stakeholders including Operations, Market Planning, Network Engineering, Legal, Compliance, and Community Transformation to support effective field execution
Assist with resolving operational barriers that impact sales execution, vendor productivity, and/or customer experience

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
5+ years of experience in sales channel management, field sales operations, or vendor/partner management
Experience supporting multi-market field sales programs such as D2D or other high-volume customer acquisition channels
Strong analytical skills with the ability to interpret and communicate sales performance metrics
Excellent communication, organizational, and relationship management skills
Experience in the telecommunications or fiber broadband industry preferred
Direct experience working with D2D sales organizations preferred
Familiarity with customer win-back, reactivation, or retention campaigns preferred
Experience using Customer Relationship Management (CRM) and field sales reporting tools such as Salesforce or equivalent platforms preferred

Benefits

Comp & perks

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Comprehensive benefit program
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales channel managementfield sales operationsvendor managementanalytical skillssales performance metricscustomer win-back campaignsreactivation campaignsretention campaigns

Soft Skills

communication skillsorganizational skillsrelationship management skills

Certifications

Bachelor’s degree in BusinessBachelor’s degree in MarketingBachelor’s degree in Communications